Senior Customer Onboarding Specialist
2 miesięcy temu
There are over 8 billion people on this planet. And by 2050, there will be 2 billion more... many moving into urban centers at an unprecedented rate. Making sure there is enough food, fiber, and infrastructure for our rapidly growing world is what we're all about at John Deere. And it's why we're investing in our people and our technology like never before Here the world's brightest minds are tackling the world's biggest challenges. If you believe one person can make the world a better place, we'll put you to work. RIGHT NOW.
John Deere Bank S.A. is the European Headquarters for John Deere Financial and maintains branch offices in the UK, Spain, Germany, and Poland. The primary activity is providing financial services to customers and dealers who want to finance John Deere equipment.
In our financial department, you can expect an international team with a global presence in a highly collaborating network using benchmark processes and systems (e.g., SAP ERP) to support the business objectives. Our teams are working in an innovative environment where new ideas (e.g., artificial intelligence) and continuous process improvements are appreciated and promoted. We provide the best solutions and opportunities for our employees with high engagement toward creative thinkers with outstanding financial expertise.
Our financial department is currently seeking candidates for the position of:
Senior Customer Onboarding Specialist
Poznan, Poland
Your major responsibilities will be:
- Assume responsibility as the Money Laundering Reporting Officer (“MLRO”) for one or more countries.
- Perform “Know-Your-Customer” (KYC) due diligence at the onset of new business relationship with a John Deere Financial customer and during periodical reviews to ensure John Deere Financial complies with anti-money laundering (AML) and counter-terrorist financing (CTF) requirements.
- Follow up with customers and dealers to ensure receipt of required KYC documentation.
- Accurately document and update records in required systems.
- Identify and report “red-flags” with regards to AML & CTF.
- Review and assess sanctions screening results.
- Review and improve - in collaboration with John Deere Financial’s compliance team - existing procedures and create new ones if and when required.
- Participate in the digital transformation and automation of John Deere Financial’s customer onboarding processes.
- Support in responding to inquiries, audits and regulatory inspections.
- Continuously look for improvements in processes and how they are implemented in our systems.
- Coach, train and mentor more junior team members.
- Participate in regional projects.
Skills we are looking for:
- 3+ years of experience in KYC, AML &CF compliance, or within the audit functions within the financial sector would be a plus.
- Excellent analytical and strong problem-solving skills.
- Strong operational skills - translate complex processes into easy-to-follow instructions.
- Ability to work to tight deadlines, while maintaining close attention to detail.
- Fluency in English is essential. German or Spanish would be a strong advantage.
- University degree preferably in Business / Law / Compliance / Economics or equivalent work experience.
- Ability to work both independently and as part of a team with a diverse environment.
- Experience with Robotic Process Automation (RPA) is a strong advantage.
What we offer:
- An employment contract.
- Flexible working hours and a hybrid work model at Business Garden in Poznan.
- Daily use of a foreign language with a friendly international working environment.
- Opportunities for professional development within the company; strong support for career growth.
- Private health care, a sports card, meal allowance, language courses, a social fund budget, and many additional activities in our office.
- Free access to our e-learning platform, featuring over 1,000 courses, including offerings from LinkedIn Learning and Coursera.
Please share an English version of your CV.
John Deere is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to, among other things, race, religion, color, national origin, sex, age, sexual orientation, gender identity or expression, status as a qualified individual with disability.
-
Senior Customer Onboarding Specialist
1 miesiąc temu
Poznań, Greater Poland John Deere Pełny etatAt John Deere, we're committed to ensuring the integrity of our financial services. As a Senior Customer Onboarding Specialist, you'll play a critical role in this effort.Key Responsibilities:Assume responsibility as the Money Laundering Reporting Officer (MLRO) for one or more countries.Perform Know-Your-Customer (KYC) due diligence at the onset of new...
-
Customer Onboarding Compliance Specialist
1 miesiąc temu
Poznań, Greater Poland John Deere Pełny etatAt John Deere, we're committed to making a positive impact on the world. As a Customer Onboarding Compliance Specialist, you'll play a critical role in ensuring our financial services comply with anti-money laundering and counter-terrorist financing regulations.Key responsibilities include:Assuming responsibility as the Money Laundering Reporting Officer for...
-
Senior Customer Transition Specialist
2 tygodni temu
Poznań, Greater Poland Revalize Pełny etatJob OverviewWe are seeking a highly skilled Senior Customer Transition Specialist to join our team at Revalize. As a key member of our customer success department, you will be responsible for transitioning customers to our new 3D software offering.About the RoleThe ideal candidate will have strong communication skills and experience in managing customer...
-
Senior Customer Onboarding Specialist
2 tygodni temu
Poznań, Greater Poland Revalize Pełny etatRole OverviewWe are seeking a highly skilled and experienced Customer Transition Manager to join our team at Revalize. This is an exciting opportunity for someone who thrives in a fast-paced environment and has a passion for delivering exceptional customer experiences.The ideal candidate will have strong communication skills, be able to build relationships...
-
Customer Onboarding Team Lead
1 miesiąc temu
Poznań, Greater Poland John Deere Pełny etatAt John Deere, we're tackling the world's biggest challenges by investing in our people and technology. If you believe one person can make a difference, we'll put you to work. RIGHT NOW.We're seeking a Customer Onboarding Team Lead to join our team in Poznań, Poland. As a key member of our compliance team, you'll be responsible for leading the customer...
-
Customer Transition Specialist
4 tygodni temu
Poznań, Greater Poland Revalize Pełny etatRole OverviewThe Customer Transition Specialist will work closely with our existing customer base to transition customers to our new 3D software offering. This role is responsible for promoting the new software, completing contractual processing in our systems, assisting with product onboarding, and gaining feedback on product...
-
Customer Service Representative
6 dni temu
Poznań, Greater Poland Newell Brands Pełny etatJob Title:Customer Service Representative - Language SpecialistAbout the Job:We are seeking a skilled Customer Service Representative - Language Specialist to join our team. As a key member of our customer service department, you will be responsible for providing exceptional support to consumers who use Newell Brands' products.Key Responsibilities:Respond to...
-
Customer Transition Specialist
1 miesiąc temu
Poznań, Greater Poland Revalize Pełny etatRole OverviewThe Customer Migration Manager will work closely with our existing customer base to transition customers to our new 3D software offering. This role requires strong communication skills, as you will be responsible for promoting the new software, completing contractual processing in our systems, and assisting with product onboarding.Key...
-
Customer Success Professional
2 tygodni temu
Poznań, Greater Poland Pearson Pełny etatAbout the RoleWe are seeking an experienced Customer Success Representative to join our team as a Global Client Advocate. In this role, you will be responsible for supporting local Sales teams in developing and retaining Pearson business across various products and services.As a Global Client Advocate, you will work closely with Senior Leadership Teams and...
-
Senior Credit Operations Specialist
1 miesiąc temu
Poznań, Greater Poland John Deere Pełny etatAt John Deere, we're committed to investing in our people and technology to tackle the world's biggest challenges. As a Senior Credit Operations Specialist, you'll be part of an international team that's passionate about delivering exceptional customer support and financial services to our customers and dealers.The primary activity of our financial...
-
Senior Talent Acquisition Specialist
2 tygodni temu
Poznań, Greater Poland Recruiter Pełny etatAbout the RoleWe are seeking an experienced and motivated Senior Talent Acquisition Specialist to join our team in Pozna, Poland. As a key member of our recruitment team, you will be responsible for sourcing, selecting, and onboarding top talent for our clients' needs.ResponsibilitiesConduct thorough intake calls with hiring managers to understand their...
-
Senior Business Assurance Specialist
4 tygodni temu
Poznań, Greater Poland Lumen Pełny etatThe RoleLumen is seeking a skilled Senior Business Assurance Specialist to join our team. In this role, you will play a critical part in identifying and eliminating revenue leakage and increasing cost savings across our business.As a Senior Business Assurance Specialist, you will be responsible for performing detailed customer audits to identify revenue...
-
Customer Success Advisor
1 miesiąc temu
Poznań, Greater Poland Pearson Pełny etatWe are seeking a highly skilled Customer Success Advisor to join our Global Customer Success Team. As a key member of our team, you will be responsible for supporting our Sales function to achieve revenue and retention targets and develop our market share through excellent customer support and consultative selling.The Customer Success Advisor role works...
-
Compliance Specialist
4 tygodni temu
Poznań, Greater Poland John Deere Pełny etatJob Title: Customer Onboarding SpecialistAbout the Role:We are seeking a highly skilled Compliance Specialist to join our team at John Deere. As a Compliance Specialist, you will be responsible for ensuring that our financial operations comply with anti-money laundering (AML) and counter-terrorist financing (CTF) regulations.Key Responsibilities:Perform...
-
Customer Support Specialist for European Markets
1 tydzień temu
Poznań, Greater Poland John Deere Pełny etatAt John Deere, we're investing in our people and technology to tackle the world's biggest challenges. If you believe one person can make a difference, let's work together.We're seeking a Customer Support Specialist for our European markets to join our Product Support Contact Center (PSCC) in Poznań, Poland. As a key member of our team, you'll provide...
-
Customer Support Specialist
4 tygodni temu
Poznań, Greater Poland Rivièra Maison Pełny etatThis role involves providing high-quality support to our English-speaking customers through various channels, including ticketing systems, chats, and phone calls. As a Support Specialist, you will be responsible for resolving issues, answering questions, and listening to customer feedback to ensure their satisfaction.About the RoleWe are looking for a...
-
Customer Transition Specialist
4 tygodni temu
Poznań, Greater Poland Revalize Pełny etatRole OverviewThe Migration Services Coordinator will work closely with our existing customer base to transition customers to our new 3D software offering. You will be responsible for promoting the new software, managing customers eligible to migrate, and collaborating with marketing to create outreach plans.Develop and execute migration plans to support...
-
Senior Cybersecurity Specialist
1 miesiąc temu
Poznań, Greater Poland WSAudiology Pełny etatWe are seeking a highly skilled Senior Cybersecurity Specialist to fill a critical role in our organization. This position involves a strategic focus on enhancing our IT risk management capabilities, particularly in the realm of cybersecurity. The ideal candidate will play a crucial role in assessing risks, developing mitigation strategies, and ensuring...
-
Senior Cybersecurity Specialist- Customer and Supplier Assurance
2 miesięcy temu
Poznań, Polska WSAudiology Pełny etatWe are seeking a highly skilled Senior Cybersecurity Specialist to join our team. This role involves a strategic focus on enhancing our organization's IT risk management capabilities, particularly in the realm of cybersecurity. The relevant candidate will play a crucial role in assessing risks, developing mitigation strategies, and ensuring compliance with...
-
Customer Success Professional
2 tygodni temu
Poznań, Greater Poland Pearson Pełny etatWe are seeking a Customer Success Professional to join our Global Customer Success Team in the United Kingdom area.Key Responsibilities:Serve as an escalation point for issues that impact customer success.Consult with new and existing customers to coordinate onboarding, discover partnership objectives, and develop success plans to drive value.Review usage...