Agent - Payment Fraud Detection

2 miesięcy temu

Kraków, Polska Lufthansa Group Business Services Sp. z o.o. Pełny etat
Reviewing online and call center bookings to identify fraudulent transactions done with credit cards or other forms of payment Analysing and evaluating bookings in various systems and sources Investigating given information (e.g. person, transaction, booking, payment) Background research on the internet Consulting external and internal partners and applications to verify the booking Deciding on fraud/non-fraud and initiation of respective actions (i.e. cancellation of personal reservation, ticket refund, contact station, arrangement of cash payments, PNR amendments etc.) in all applicable tools and systems Contacting and involving the stations concerning necessary checks or actions (passenger verification at the airport) Initiating and processing additional actions (i.e. BEACH, PERSEUSS, settlement actions) Proactively supporting the fraud management service by identification of new fraud patterns

* Perform all other duties assigned or delegated by supervisors

Free parking, Flight privileges, Support for relocation, Employee events (summer festivals, participation in sports competitions etc), Hybrid working possible, Flexible working hours, Development programs / Training opportunities, Health Plan, Lockers for cyclists / sportsmen, Have a shower

Analytical way of thinking Detective skills Outside the box thinking Open for working in shifts Ability to make independent decisions Ability to work under time pressure Ability to create own solutions in extraordinary situations, not covered by procedure Fluent English (min. B2) Communication skills Autonomous, pro-active and self-driven working style Flexibility Experience in sales audit, refunds or chargebacks will be an asset Knowledge of electronic payment methods and their security issues will be an asset Internet researching skills (OSINT approach) will be an asset

* CV/Resume required

* Must possess permit to work in Poland

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