Service Delivery Manager with VIM – OpenText
5 miesięcy temu
Industry: Mobility
Contract: 12 months + extension
Start date: ASAP
Work model: 3 days from the office in Krakow
Business trips: possible, to France
RESPONSIBILITIES:
for supplier relationship:
Being a main point of contact for the service provider or external FTEs responsible for application maintenance.
Compliance with the defined service or FTEs contract, quality and delivery of services provided and expected from suppliers.
Coordination with operational managers to ensure the availability of necessary resources for the suppliers to deliver services in compliance with the concept of support chain and end-to-end services.
Compliance with the transition processes between the project and the run for all services.
for delivery:
Definition of operational thresholds to be met by the supplier in line with the Group's business needs.
Management, validation, and updating of documentation, ensuring that documentation remains company property.
Monthly pickings to check the operational implementation of the processes defined in the contracts (in coordination with supplier relationship management).
Implementation of improvement plans (in coordination with supplier management teams) to address potential issues in service delivery.
SKILLS :
Strong experience as a Delivery Manager on the application side.
Knowledge of SAP VIM (OpenText Vendor Invoice Management)
Strong ITIL knowledge
ITIL certification
NICE TO HAVE:
IBM Planning Analytics
NEXT STEPS:
Short phone-screening – you'll have time to get to know it
Interview with our Recruiter on MS Teams.
The rest of the process specific for the project itself: 2 stages on the Clients side
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