Multilingual Customer Service Representative

2 miesięcy temu

Kraków, Polska GOLDMAN RECRUITMENT Pełny etat

For our Client, a leading global business services provider, we are looking for enthusiastic and communicative individuals to join their team in Kraków. This company is renowned for its dedication to customer satisfaction and innovation, offering a vibrant work environment that emphasizes professional growth and collaboration.

Responsibilities:

  • handle and respond to business inquiries and incoming calls efficiently,
  • address customer questions related to products, promotions, orders, invoices, payments, returns, online platforms, incentives, and terms and conditions using available resources,
  • process customer requests and ensure data accuracy by updating our database regularly,
  • keep detailed records of all customer interactions in our ticketing system,
  • support the deployment and adoption of new IT solutions within the team,
  • develop and propose innovative ideas aimed at enhancing customer satisfaction and experience,
  • collaborate with and support team members to help them build their skills and capabilities,
  • engage in cross-departmental projects, contributing beyond the scope of regular duties.

Requirements:

  • communicative English (minimum B2),
  • proficiency in Czech at a fluent level (C1) - mandatory,
  • proficiency in one of the following languages at a fluent level (C1): German, Bulgarian, or Croatian - mandatory,
  • enthusiastic and communicative approach,
  • willingness to embrace new challenges and opportunities,
  • strong teamwork skills with a focus on internal and external customers.

The offer:

  • hybrid work model,
  • flexible working hours,
  • private medical care,
  • myBenefit Cafeteria Platform,
  • group life insurance,
  • employee discount,
  • annual bonus,
  • additional day off for your birthday,
  • two extra days off per year,
  • professional development,
  • possibility of growth,
  • international team environment,
  • relocation package,
  • company events and initiatives,
  • family atmosphere,
  • attractive office location.

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