Key Customer Service Specialist with German language

2 tygodni temu


Poznań, Polska TeamQuest Sp. z o.o. Pełny etat

Our Client is a company specializing in providing safe and legal work in elderly care in Germany. They have been operating for many years, providing comprehensive services related to care, focusing on the care sector.

Key Customer Service Specialist with German language

We offer:

  • Monthly bonus system
  • Initial training process lasting approx. 2-3 months
  • Employment based on UoP
  • Office work from 8-16 / 9-17 in an Open Space type office
  • Work tools: laptop, mobile phone, office materials
  • Benefits: medical package, Multisport card, group insurance, subsidies for language courses, trainings, studies
  • Holiday bonuses
  • Additional contests motivating to work in more difficult moments such as holidays or Christmas periods


Responsibilities:

  • Building and maintaining long-term relationships with company partners in Germany
  • Coordinating actions between the recruitment department and German partners
  • Comprehensive order handling (maintaining continuity of care on the order, answering questions, responding to problems, negotiating rates in case of changes in the health of the wards)
  • Preparing documents based on templates and ensuring their correct completion and signing
  • Verifying data accuracy in the system
  • Resolving disputes and emergency situations in cooperation with the recruitment department
  • Acquiring new orders by actively building relationships with partners from Germany and motivating them to send orders and select our Client's carers from the received applications
  • Ensuring timely organization of shifts on orders
  • Completing payroll lists
  • Monitoring the accuracy of commissions for partners from Germany
  • Entering new orders into the system
  • Language verification of carers candidates and creating CVs in German, based on information obtained from the recruitment department
  • Weekly emergency shifts (on average every 6-7 weeks)


Requirements:

  • Advanced level of German in speaking and writing - minimum level B2+, ideally C1
  • Self-reliance and very good ability to plan own work time
  • Multitasking
  • Ability to work under time and stress pressure
  • Ability to work independently

We kindly inform you that we will only respond to selected applications.

TeamQuest has been added to the register of entities conducting employment agencies by the Marshal of the Mazowieckie Voivodship under the number 11118.



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