Network Support Team Coordinator

7 dni temu


Warsaw, Polska b2bnetwork Pełny etat

Service description:

Infrastructure Support Team Coordinator will be responsible for co-managing day-to-day operations of the Network Factory Team (ca. 20 people), providing a service for Ergo Group customers. 

How you will get the job done

  • organizing, coordinating, and monitoring tasks with day-to-day operations in Network Area
  • being responsible for high quality and timeliness of tasks delivered by both teams
  • building and maintaining good relations within the teams, as well as ongoing support and motivation of all team members
  • being responsible for new joiners onboarding, as well as ongoing competency development of all teammates
  • being responsible for continuous service improvements and optimization
  • cooperating with internal and external customers, as well as responding to escalations
  • collaborating with stakeholders within the company as a part of multiple projects, changes, and improvements

 

Requirements: 

Skills and experience you will need:

  • communicative English and Polish language (spoken and written)
  •  solid knowledge of ITIL processes
  • solid knowledge of systems and solutions supporting Networking area
  • ability to properly organize own work and to fulfil tasks of different character and priority
  • good communication and interpersonal skills and ability to manage relations with teammates, customers, and other stakeholders
  •  analytical and solution-oriented mindset
  • accountability, self-reliance, and ability to work in fast-changing environment
  • positive and can-do attitude

 

Nice to have

  • IT-related education completed or in progress
  • Experience in managing/coordinating IT operations
  • experience in conversations with difficult and demanding customers
  • creativity and critical thinking skills


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