Travel Industry Customer Service Representative with Language Skills
1 tydzień temu
We are seeking a highly skilled Travel Industry Customer Service Representative with excellent language skills to join our team in Krakow. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences through proactive communication and problem-solving.
About the Role:
- Provide high-quality customer service to clients via phone, email, and web channels.
- Work closely with customers to understand their travel needs and preferences.
- Recommend and sell Cathay Pacific travel products, fares, and services.
- Assist customers with flight booking transactions and provide after-sales support.
- Develop strong relationships with customers to increase loyalty and retention.
Requirements:
- High proficiency in English and Italian (at least B2 level).
- Mature communication skills and excellent telephone etiquette.
- Possession of a positive and customer-focused attitude.
- Ability to work in a dynamic team environment.
- Will to develop further and attend an onsite training in Krakow.
What We Offer:
- The opportunity to travel the world with great travel benefits.
- Clear career progression path with one of the world's top airlines.
- Comprehensive training and access to the latest technology.
- An attractive package of social benefits.
- A great work environment on the top floor of the building right in the heart of town.
Salary: The estimated salary for this role is approximately 25,000 - 35,000 PLN per month, depending on experience and qualifications.
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