O2C Export Customer Service Specialist
4 tygodni temu
Transforming Animal Health, Together
At Elanco, we are committed to delivering innovative solutions that enhance the lives of animals, people, and the planet.
As a global leader in animal health, we prioritize diversity, inclusion, and sustainability in everything we do.
Our team members embody this commitment, working collaboratively to drive business success and advance the health of animals, people, and the planet.
In this role, you will contribute to our mission by providing exceptional customer service and ensuring seamless order fulfillment.
Key Responsibilities:
·Customer Service Expertise
- Effectively process all manual orders received through phone, fax, and email, ensuring priority for urgent orders within agreed KPIs.
- Resolve customer complaints and collaborate with other company departments as needed.
- Analyze account discrepancies to ensure customer accounts are enabled for payment.
- Manage and support the billing process.
- Engage with customers to prompt collections using market best practices.
- Resolve customer disputes regarding billings, credits, or payments.
- Monitor and resolve sales orders and sales interface issues (IDOCs).
·Skills & Capabilities
- Ability to analyze and resolve problems proactively.
- Ability to prioritize and complete key tasks and deliverables effectively.
- Ability to respond flexibly and empathetically to customer needs, managing their expectations.
- Strong communication and interpersonal skills.
Requirements:
- University degree or equivalent work experience.
- Minimum 2-3 years of experience in O2C or Finance function with knowledge of customer service and process improvement.
- Experience with SAP O2C Module.
- Working knowledge of MS Excel, Word, Outlook, and PowerPoint.
- Proficiency in English and Polish is mandatory.
We Offer:
- Career development opportunities in a leading global animal healthcare company.
- Hybrid work type.
- Office located in the center of Warsaw.
- Flexible working hours.
- Extra days off.
- Employee Referral Program.
- Open and inclusive work environment.
- Animal-Friendly office.
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