O2C Export Customer Service Specialist

4 tygodni temu


Warszawa, Mazovia, Polska Elanco Pełny etat

Transforming Animal Health, Together

At Elanco, we are committed to delivering innovative solutions that enhance the lives of animals, people, and the planet.

As a global leader in animal health, we prioritize diversity, inclusion, and sustainability in everything we do.

Our team members embody this commitment, working collaboratively to drive business success and advance the health of animals, people, and the planet.

In this role, you will contribute to our mission by providing exceptional customer service and ensuring seamless order fulfillment.

Key Responsibilities:

·Customer Service Expertise

  • Effectively process all manual orders received through phone, fax, and email, ensuring priority for urgent orders within agreed KPIs.
  • Resolve customer complaints and collaborate with other company departments as needed.
  • Analyze account discrepancies to ensure customer accounts are enabled for payment.
  • Manage and support the billing process.
  • Engage with customers to prompt collections using market best practices.
  • Resolve customer disputes regarding billings, credits, or payments.
  • Monitor and resolve sales orders and sales interface issues (IDOCs).

·Skills & Capabilities

  • Ability to analyze and resolve problems proactively.
  • Ability to prioritize and complete key tasks and deliverables effectively.
  • Ability to respond flexibly and empathetically to customer needs, managing their expectations.
  • Strong communication and interpersonal skills.

Requirements:

  • University degree or equivalent work experience.
  • Minimum 2-3 years of experience in O2C or Finance function with knowledge of customer service and process improvement.
  • Experience with SAP O2C Module.
  • Working knowledge of MS Excel, Word, Outlook, and PowerPoint.
  • Proficiency in English and Polish is mandatory.

We Offer:

  • Career development opportunities in a leading global animal healthcare company.
  • Hybrid work type.
  • Office located in the center of Warsaw.
  • Flexible working hours.
  • Extra days off.
  • Employee Referral Program.
  • Open and inclusive work environment.
  • Animal-Friendly office.


  • Warszawa, Mazovia, Polska Elanco Pełny etat

    At Elanco, we're dedicated to delivering exceptional customer service and driving business growth through efficient order processing.As a global leader in animal health, we're committed to innovation and excellence in all aspects of our operations.Our team is passionate about fostering a diverse and inclusive work environment, where everyone feels valued and...


  • Warszawa, Mazovia, Polska Elanco Pełny etat

    About ElancoElanco is a global leader in animal health, dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets. Our vision is 'Food and Companionship Enriching Life' and we strive for sustainability through our Elanco Healthy Purpose.Job DescriptionThe O2C Export Customer Service Professional with...


  • Warszawa, Mazovia, Polska Elanco Pełny etat

    At Elanco, we prioritize innovation and delivering products and services to prevent and treat disease in farm animals and pets.Our approach to sustainability – the Elanco Healthy Purpose – aims to advance the health of animals, people, the planet, and our enterprise.As a global leader in animal health, we foster a diverse and inclusive work environment...


  • Warszawa, Mazovia, Polska Elanco Pełny etat

    At Elanco, a global leader in animal health, our mission is to improve the lives of animals and people.We strive to foster a diverse and inclusive work environment that values innovation, creativity, and business success.In this role, you will work directly with customers to process orders, issue invoices, and handle customer service queries.This position...


  • Warszawa, Mazovia, Polska Elanco Pełny etat

    About ElancoAt Elanco, we're driven by a passion for animal health and well-being. As a global leader in animal health, we deliver innovative solutions to prevent and treat disease in farm animals and pets. Our commitment to sustainability, the Elanco Healthy Purpose, aims to advance the health of animals, people, the planet, and our enterprise.We foster a...


  • Warszawa, Mazovia, Polska Elanco Pełny etat

    At Elanco, a global leader in animal health, our mission is to innovate and deliver exceptional products and services that prevent and treat diseases in farm animals and pets.We strive to create a diverse and inclusive work environment, fostering innovation and creativity through collaboration and open communication. Our team members are passionate about...


  • Warszawa, Mazovia, Polska Mettler Toledo Pełny etat

    Job DescriptionWe are seeking a highly skilled and experienced Customer Service Operations Specialist to join our team in the Middle East and Africa (MEA) region.Key Responsibilities:Provide support to customers in resolving logistics issues in the MEA region.Manage customer orders and provide accurate shipping status updates.Process export documentation and...

  • Export Control Specialist

    1 miesiąc temu


    Warszawa, Mazovia, Polska Bosch Pełny etat

    Job SummaryAs an Export Control Specialist at Bosch, you will be responsible for implementing and executing export control policies, ensuring compliance with regulations, and providing expert guidance to colleagues.Key ResponsibilitiesDevelop and maintain export control policies and proceduresConduct regular self-assessments and risk assessmentsProvide...


  • Warszawa, Mazovia, Polska Bosch Pełny etat

    Job SummaryWe are seeking a highly skilled Export Control Compliance Specialist to join our team. As an Export Control Compliance Specialist, you will be responsible for ensuring compliance with export control regulations and laws.Key ResponsibilitiesClassify export-controlled items based on US, EU, and national lawsDetermine export control licenses and...


  • Warszawa, Mazovia, Polska Otis College of Art and Design Pełny etat

    Job Summary:We are seeking a skilled Customer Service Specialist to join our team at Otis. As a key member of our service support team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely and professional manner.Provide technical...


  • Warszawa, Mazovia, Polska Mettler Toledo Pełny etat

    Job Title: Customer Service Representative We are seeking a highly skilled Customer Service Representative to join our team. The ideal candidate will have excellent communication skills, be proficient in English, and have experience in international trade. Key Responsibilities: Providing support for logistics issues in the MEA region. Managing customers'...

  • SAP O2C Technical Expertise

    1 tydzień temu


    Warszawa, Mazovia, Polska Bosch Group Pełny etat

    The Bosch Group is seeking a highly skilled SAP O2C Technical Expert to join its team. As a Technical Consultant, you will collaborate with the development team to understand, design, implement, and deploy customer requirements for the SAP S/4HANA Transformation of Bosch Mobility Solutions.Job OverviewThis role requires a profound understanding of the...


  • Warszawa, Mazovia, Polska Bosch Pełny etat

    Job DescriptionWe are seeking a skilled SAP O2C Technical Consultant to collaborate with our development team and provide consulting on technical questions related to the SAP S/4HANA Transformation of Bosch Mobility Solutions.Key Responsibilities:Collaborate with the development team to understand, design, implement, and deploy customer requirements for the...


  • Warszawa, Mazovia, Polska RICG Poland Sp. z o.o. Pełny etat

    Customer Service Specialist Role OverviewThe Customer Service Specialist is responsible for delivering exceptional customer experiences by addressing customer inquiries, resolving issues, and providing product information. This role requires excellent communication skills, a positive attitude, and the ability to work in a fast-paced environment.Key...


  • Warszawa, Mazovia, Polska Wella Pełny etat

    Customer Service Master Data SpecialistAt Wella, we are seeking a skilled Customer Service Master Data Specialist to join our Central Data Office (CDO) team. As a key member of the team, you will be responsible for delivering best-in-class service to one or up to three Business Units (BUs) in the EMEA region.About the RoleMaintain and control material,...


  • Warszawa, Mazovia, Polska Cross Border Talents Pełny etat

    About the RoleWe are seeking a highly skilled Airline Customer Service and Support Specialist to join our team at Cross Border Talents. As a key member of our customer service department, you will be responsible for providing exceptional support to our customers through various communication channels.


  • Warszawa, Mazovia, Polska AsstrA Pełny etat

    Customer Service Development SpecialistResponsibilities:Implementing customer development strategies aligned with the company’s strategic plan, focusing on the fashion and beauty industries.Conducting thorough customer needs analysis to inform business decisions.Negotiating and preparing quotations for clients.Scheduling B2B meetings with customers to...

  • Customer Service Specialist

    1 miesiąc temu


    Warszawa, Mazovia, Polska Worldline Pełny etat

    Accelerate Your Career with WorldlineAt Worldline, we're shaping the evolution of payments technology and looking for big thinkers to join our journey. As a Customer Service Specialist, you'll play a vital role in providing top-notch support to our customers, helping them navigate financial queries and ensuring seamless transactions.Key...


  • Warszawa, Mazovia, Polska Euronet – EFT Segment Pełny etat

    Job SummaryWe are seeking a highly skilled Customer Operations Specialist to join our team at Euronet – EFT Segment. As a key member of our customer support team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesProvide 2nd line support, including escalations handling and complaints control...


  • Warszawa, Mazovia, Polska SIX Payment Services Pełny etat

    Customer Service Communication OfficerWe are seeking a skilled Customer Service Communication Specialist to join our team at Worldline. As a key member of our Customer Services Strategy, you will play a crucial role in creating effective communication with our customers and partners.Key ResponsibilitiesDevelop and publish planned and unplanned communication...