Global Customer Support Associate

2 tygodni temu

Warszawa, Mazovia, Polska Exact Sciences Poland Sp. z o.o. Pełny etat

About the Role


Exact Sciences Poland Sp. z o.o. is seeking a highly skilled and motivated Global Customer Support Associate to join our team in Poland. As a key member of our support team, you will play a vital role in delivering exceptional customer experiences for our global customers.



Job Description


We are looking for a dedicated and results-driven individual who can provide top-notch technical support to our customers via phone, email, or other communication channels. The ideal candidate will possess excellent problem-solving skills, a strong understanding of technical concepts, and the ability to communicate complex ideas in a clear and concise manner.



Key Responsibilities



  • Provide timely and effective technical assistance to customers via various communication channels.
  • Respond to customer inquiries, troubleshoot issues, and resolve problems in a professional and courteous manner.
  • Maintain accurate records of customer interactions and feedback.
  • Collaborate with internal teams to ensure seamless customer experiences and resolve any escalations.
  • Stay up-to-date with product knowledge, technical documentation, and industry trends to provide expert-level support.
  • Develop and maintain relationships with customers to ensure their needs are met and exceeded.
  • Participate in training and development programs to enhance technical skills and stay current with industry best practices.


Requirements


To be successful in this role, you will need:



  • Bachelor's degree in a related field (e.g., computer science, engineering, biology) or equivalent experience.
  • Excellent communication and interpersonal skills, with the ability to interact effectively with customers, colleagues, and stakeholders.
  • Strong problem-solving and analytical skills, with the ability to troubleshoot complex technical issues.
  • Proficiency in Microsoft Office Suite and other productivity tools.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Fluency in French or Italian languages (C1 or above per CEFR framework).
  • Proficiency in English language.
  • 3+ years of customer service experience in a medium or large-sized company.
  • Deep understanding of drivers of customer satisfaction and an overt willingness to be an internal champion for both our internal and external customers.
  • Demonstrated ability to follow and maintain and/or develop SOPs.
  • Proficient in the use of Microsoft Suite, Salesforce, or other case management tools.


Preferred Qualifications


We welcome candidates with:



  • Experience in molecular biology, genomics, translational science, and/or personalized medicine.
  • Superior technical communication skills.
  • Knowledge of other European languages (Polish, Dutch, German, Spanish) and/or Japanese.
  • Highly effective at assimilating a large body of complex scientific material and ability to handle technically complex data and to articulate technical concepts.
  • Excellent team player; highly effective in working with others but also capable of working independently, as necessary.
  • Ability to multi-task and strong attention to detail.
  • Ability to work in a fast-paced, time-sensitive environment.
  • Highly effective at overcoming obstacles; tenacious and resilient.
  • Strong conflict resolution skills.
  • Strong customer service orientation and willingness to prioritize needs of those seeking information.
  • Superior interpersonal and organizational skills.
  • Excellent listening and oral and written communication skills.
  • Professional telephone manner.
  • Superb follow-through and relationship management skills.


What We Offer


At Exact Sciences Poland Sp. z o.o., we offer a competitive salary range of approximately €45,000 - €65,000 per annum, depending on experience and qualifications. In addition, we provide a comprehensive benefits package, including health insurance, retirement plan, paid time off, and opportunities for professional growth and development.



How to Apply


If you are a motivated and experienced customer support professional looking for a new challenge, please submit your application, including your resume and cover letter, through our website. We look forward to hearing from you



Contact Information


Please do not contact us with unsolicited job offers or recruitment services. We are committed to fair and equal employment practices and appreciate your understanding.

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