Service Administration Specialist with English: a Career Opportunity
4 godzin temu
We are seeking a highly skilled Service Administration Specialist to join our team at Mettler Toledo. This is a fantastic opportunity for someone who is passionate about delivering exceptional service and has excellent communication skills.
About the RoleThe Service Administration Specialist will be responsible for managing service contracts, customer inquiries, and maintaining customer information in our CRM system. This role requires strong analytical and problem-solving skills, as well as the ability to work effectively in a team environment.
What You Will Be Doing- Managing service contracts and ensuring timely delivery of services to customers;
- Responding to customer inquiries and resolving issues in a professional and courteous manner;
- Maintaining accurate and up-to-date records of customer information and service history;
- Collaborating with internal stakeholders to ensure seamless execution of service activities;
- Developing and implementing process improvements to enhance service delivery and customer satisfaction.
- A bachelor's degree in a relevant field (e.g., business administration, engineering);
- Minimum 2 years of experience in a similar role, preferably in a service-oriented industry;
- Excellent written and verbal communication skills, with the ability to communicate complex technical information to non-technical stakeholders;
- Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions;
- Proficiency in MS Office, including Excel, Word, and PowerPoint;
- Ability to work effectively in a team environment and collaborate with cross-functional teams;
- Knowledge of SAP or other CRM systems would be an asset;
- Fluency in English (B2 or C1 level) is required.
- An estimated salary range of $55,000 - $70,000 per year, depending on experience;
- A comprehensive benefits package, including medical, dental, and life insurance;
Flexible working hours;
Hybrid work model;
Language courses;
Paid employee referral program;
Wellbeing activities;
Space for your initiatives, charity & CSR actions, and improvement ideas;
Supporting your development through a vast training offer;
Discounts for meals and cosmetics at the Poleczki & Platan Business Park;
A diverse and inclusive workplace.
We are committed to creating a positive and supportive work environment that fosters growth, learning, and success. Our team is dedicated to delivering exceptional service and making a meaningful impact in our industry. If you share our passion for service excellence and have a drive to succeed, we encourage you to apply for this exciting opportunity.
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