IT Service Delivery Manager

5 dni temu

Kraków, Lesser Poland HITACHI ENERGY SERVICES SP. Z O.O. Pełny etat

About HITACHI ENERGY SERVICES SP. Z O.O.

We are a leading provider of IT services, committed to delivering high-quality solutions to our internal stakeholders.

Job Summary

The IT Service Manager will oversee and manage the delivery of our organisation's operations for Enterprise Content Management with a focus on application archiving.

Key Responsibilities:

  • Develop and implement strategies for IT service management.
  • Lead a team of IT professionals and collaborate with cross-functional teams to ensure effective functioning of our IT applications.
  • Establish and monitor service level agreements (SLAs) and performance metrics.
  • Align IT service requirements with business goals through collaboration with stakeholders.
  • Plan, deploy, and support IT systems, infrastructure, and applications.
  • Drive continuous improvement initiatives for optimized IT service delivery.
  • Manage relationships with vendors and external service providers.
  • Provide leadership during critical incidents and problem resolution.
  • Stay updated with industry trends and recommend innovative solutions.

Requirements:

  • Bachelor's degree in IT, Computer Science, or related field (Master's preferred).
  • Proven experience as an IT Service Manager in a large organisation.
  • Strong knowledge of IT service management frameworks (e.g., ITIL).
  • Excellent leadership, problem-solving, and decision-making skills.
  • Proficiency in project management methodologies and tools.
  • Exceptional communication and interpersonal abilities.
  • Experience with application archiving in the area of ERP and NonERP is desirable, especially with JiVS archiving solution.
  • ITIL certification desirable.

Estimated Salary: We offer a competitive salary range of $120,000 - $180,000 per annum, depending on experience.

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