Customer Service Expert with Technical Support Role in HCL Poland
2 dni temu
We are seeking a highly skilled Customer Service Expert to join our team at HCL Poland. As a Technical Support Agent, you will play a crucial role in providing exceptional customer service to our Greek-speaking clients.
Responsibilities and Key Tasks- Provide technical support via phone for customers' end users, including hardware, software, and network problem diagnosis and resolution.
- Route complex problems to internal support groups and collaborate with vendors to resolve issues.
- Administer user access in various systems and utilize the Call Tracking System to document and manage problems, work requests, and resolutions.
- Excellent communication and conversation skills (both verbal and written) with great customer handling skills and resourcefulness.
- Ability to acquire new information quickly and willingness to learn new processes and technologies.
- Good working knowledge of Windows OS, MS Office, Internet browsers, antivirus, and firewall software, as well as PC hardware.
- ITIL knowledge is an asset.
- Greek: at least B2 level.
- English: at least B2 level.
- Life insurance.
- Private healthcare.
- Multi Sport Card.
- Clear career path in a growing multinational organization.
- Flexible working time.
- Integration events.
- Retirement pension plan.
- Extra social benefits.
- Employee referral program.
- Charity initiatives.
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