Customer Service Representative with French Language Skills
4 tygodni temu
Job Summary
We are seeking a highly skilled Customer Service Representative with French language skills to join our team at Antal Sp. z o.o. As a Customer Service Specialist, you will be responsible for providing exceptional customer service to our clients, handling customer inquiries, and resolving issues in a timely and professional manner.
Key Responsibilities
- Customer Communication - Provide clear and timely written and verbal communication with internal and external customers.
- Relationship Management - Establish and maintain positive working relationships with customers and internal departments.
- Order Management - Manage high volumes of orders, ensuring accurate and prompt entry into systems like SAP, and following orders through invoicing.
- Problem-Solving - Handle customer complaints, billing issues, and service problems, ensuring appropriate corrective actions are taken.
- Negotiation and Coordination - Negotiate with Planning and Distribution teams to ensure product availability, expedite shipments, and manage backorders.
Qualifications
- Education - Bachelor's degree or equivalent work experience.
- Language Skills - Fluent in French and English.
- Industry Experience - Manufacturing industry or B2B experience strongly preferred.
- Technical Skills - SAP experience preferred, Salesforce knowledge is an asset.
What We Offer
- Flexible Working Hours - Hybrid model with flexible working hours.
- Private Medical Insurance - Comprehensive private medical insurance.
- Career Development - Opportunities for career development and training.
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