Technical Support Specialist for Agile Collaboration Tools

1 tydzień temu


Warszawa, Mazovia, Polska SIX Pełny etat

About This Role

We are seeking a skilled Technical Support Specialist to join our team in charge of the support and maintenance of our Agile Collaboration Tools services. As a key member of our team, you will be responsible for responding to customer inquiries in a timely and accurate manner, assisting in troubleshooting, creating documentation, informing and training customers about new features and functionalities, participating in automation, and further developing our tools and services.

Key Responsibilities

  • Provide exceptional customer support via phone, email, or chat, resolving issues efficiently and effectively.
  • Collaborate with cross-functional teams to identify and resolve complex technical issues.
  • Develop and maintain comprehensive documentation, including user guides, release notes, and knowledge base articles.
  • Design and deliver training sessions to ensure customers have the necessary skills to utilize our tools and services.
  • Contribute to the development of new features and functionalities, working closely with our engineering team.
  • Maintain on-call rotation, ensuring prompt response to any related issues that may arise.

Requirements

To succeed in this role, you will need:

  • A degree in Computer Science or a related field (or equivalent experience).
  • Proficiency in Atlassian Toolchain (Jira, Confluence, Crowd) and strong Unix/Linux skills.
  • Knowledge of software development in Java and/or Python.
  • Excellent communication and problem-solving skills, with a focus on delivering high-quality solutions.
  • Strong team player mentality, with a passion for innovation and continuous improvement.
  • Bilingualism in English and one additional language (Spanish or German is a plus).

What We Offer

In return for your expertise and dedication, we offer a competitive salary, estimated at $85,000 per year, as well as opportunities for growth and professional development within our organization.



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