Customer Engagement Professional

2 tygodni temu


Kraków, Lesser Poland Capita Pełny etat

About Capita

Capita is a leading business services provider with over 55,000 employees operating in the UK, Europe, India, and South Africa.

We partner with clients to deliver innovative solutions that transform and simplify connections between businesses and customers, governments, and citizens.

Salary

We offer a competitive salary of approximately £25,000-£35,000 per annum, depending on experience and qualifications.

Job Description

We are seeking a Customer Engagement Professional to join our team in Krakow, Poland.

Your primary responsibilities will include:

  • Answering and making calls to policy holders to assist and verify them
  • Processing verification forms
  • Following form rejection and returned mail processes
  • Assisting customers with queries, questions, and complaints both verbally and in writing
  • Extracting data and producing/sending letters for clients
  • Setting up projects/clients in Sage CRM, including client email templates
  • Supporting the client results process

Required Skills and Qualifications

To be successful in this role, you will need:

  • Good written and verbal communication skills in English, at least C1 level
  • Skills in the use of core MS Office products, Word, and Excel
  • Excellent communication skills
  • A strong customer focus and good telephone manner
  • Excellent attention to detail
  • The ability to work well in teams
  • A focused and self-motivated approach to work

Benefits

As a valued member of our team, you will enjoy:

  • Mental Health Helpline and Employee Assistance Program - psychological, psychotherapeutic, and coaching support for you and your family
  • An extra day off for voluntary activities close to your heart
  • Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
  • Opportunity to become one of the Internal Trainers
  • LuxMed medical healthcare and Generali group insurance
  • Multisport Plus / Classic or MultiKafeteria benefit systems
  • A positive atmosphere with excellent work-life balance (a 30-minute lunch break included in the 8-hour working day)


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