Customer Success Associate

4 tygodni temu

Kraków, Lesser Poland Splunk Inc Pełny etat

About the Role


We are seeking a highly skilled and experienced professional to join our Customer Success & Experience (CSX) Team as a Change Management Specialist. As a key member of our team, you will be responsible for creating, delivering, and maintaining change management strategies across all of our programs.


Key Responsibilities



  • Develop comprehensive change management plans for projects and/or change initiatives within the CSX organization.
  • Collaborate closely with Business Analysts and Program Managers to assess the impact on various segments of the organization.
  • Implement an effective organizational change methodology applicable across CSX.
  • Evaluate the anticipated impact of planned organizational changes.
  • Identify potential risks and devise strategies for mitigating them.
  • Anticipate and address resistance to change proactively.
  • Collaborate with CSX Technical Writers to ensure consistency in communications.
  • Define clear success metrics for evaluating the effectiveness of change management efforts.
  • Provide timely reporting and updates to management and project teams.
  • Offer regular coaching sessions to other CSX Managers on managing the effects of change within their teams.
  • Collaborate with fellow AMER, EMEA, and APAC Change Leads to build a Change network within the CSX organization to foster a culture of continuous improvement.

Requirements



  • Preferred qualification: Certified Change Management Professional.
  • Demonstrated leadership skills, with the ability to influence stakeholders effectively.
  • Exceptional oral and written communication abilities.
  • Minimum of 5 years of experience in a change management role.

About Splunk Inc


Splunk is here to build a safer and more resilient digital world. The world's leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. While customers love our technology, it's our people that make Splunk stand out as an amazing career destination and why we've won so many awards as a best place to work.


Our Culture


We want your whole, authentic self, what we call your “million data points.” So bring your work experience, problem-solving skills and talent, of course, but also bring your joy, your passion, and all the things that make you, you.


Why Work with Us


Are you passionate about helping people adapt to change? Are you good at inspiring change? As a part of the Customer Success & Experience (CSX) Team at Splunk, you will be focused on the impact of change on our people.


What We Offer


We offer a dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation and benefits package.


How to Apply


If you are a motivated and experienced professional looking for a new challenge, please submit your application. We look forward to hearing from you.

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