Corporate CRM Solutions Expert

1 dzień temu


Poznań, Greater Poland Gerflor Pełny etat

Job Summary

We are seeking a highly skilled Corporate CRM Solutions Expert to join our team in Poznan. As a key member of our Central CRM Team, you will drive the deployment and support of our CRM solutions on a corporate level.

Your Key Responsibilities

  • Support global Key Users (30 countries) in deploying and applying our CRM tools, promoting roll-outs, and serving as a contact person for feedback and questions.
  • Inform and train global Key Users on system updates, new functions, or general adjustments in our CRM system.
  • Co-design and conduct end-user trainings (webinars, face-to-face, etc.) in cooperation with the Product Owner.
  • Help local subsidiaries implement updates and training action plans.
  • Communicate CRM KPIs to global subsidiaries on a monthly basis.
  • Co-manage the global CRM Key User community.
  • Formalize change requests and demands from the user level to the Central CRM Team and streamline the continuous improvement process.
  • Deliver insightful reports to the Group in accordance with deadlines and Group format standards – based on solid data and robust operational processes.
  • Identify best-practice activities and manage feedback loops to support learnings and information transfer on a group level.
  • Measure user acceptance and generate insightful reports about CRM user behavior.

Requirements

  • At least 5 years of working experience in a similar role or in sales-related environments or IT project management.
  • CRM usage experience is mandatory (ideally MS Dynamics CRM).
  • Addition experience as a CRM Key User (in sales or customer service) is an advantage.
  • A strong service mindset and very good communication/presentation skills.
  • Good team working skills and the ability to drive projects independently.
  • Adaptability to different people and cultures.
  • Ability to drive change and improve operational processes.
  • Business fluent English skills; additional French skills would be highly appreciated.
  • Willigness to travel occasionally (5-8 times per year).

Our Offer

  • A competitive salary package (estimated annual salary: €60,000 - €80,000 depending on experience) reflecting your expertise and qualifications.
  • An attractive benefits package including life insurance, private healthcare (80%), bonus options, laptop & phone, and multisport (50%).
  • The opportunity to work with an internationally successful group with strong brands.
  • A motivated and nice team environment.


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