Retail Service Operations Lead

1 miesiąc temu


Domaniewska Warszawa, Polska Pandora Jewelry Pełny etat
Job Description

Job Title: Retail Service Operations Lead

Job Summary: We are seeking a highly skilled Retail Service Operations Lead to join our team at Pandora Jewelry. As a key member of our Retail & Tech Operations organization, you will be responsible for delivering exceptional service to our stores in multiple clusters.

Key Responsibilities:

  • Service Delivery: Ensure timely and effective IT service delivery, meeting SLAs and KPIs in collaboration with relevant teams.
  • Stakeholder Management: Manage and build relationships with local retail business stakeholders and key resources, acting as a focal point for Retail stakeholders in the clusters and markets.
  • Project Management: Lead and manage retail projects in the cluster(s) or technical domains, helping Delivery Managers drive operational aspects of new store openings and other related store activities.

Requirements:

  • Experience: 5-8 years of relevant work experience in a similar role, with strong experience in international Retail IT.
  • Skills: Strong Service Management & Stakeholder management skill set, experience with Fiscal services, and exceptional written and oral communication skills.
  • Education: ITIL knowledge and relevant certification are mandatory.

What We Offer:

  • Opportunity to work with a global company
  • Collaborative and dynamic work environment
  • Competitive salary and benefits package

Travel Expectations: 90+ days per year

How to Apply: If you are a dynamic person with a structured approach to work, analytical skills, and strong stakeholder communication skills, please submit your application.


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