Business Process Delivery Manager

3 tygodni temu

Warszawa, Mazovia, Polska Allegro sp. z o.o. Pełny etat
Main Responsibilities
  • Develop and improve returns processes to enhance customer satisfaction in cooperation with other teams such as Technology, CX, UX, and Legal.
  • Lead the implementation of strategic projects as the responsible leader/business owner for selected building blocks or areas.
  • Meet with internal and external partners to understand the needs and provide a unique value proposition for the service.
  • Implement standardized returns processes to new Allegro platforms in new countries.
  • Monitor KPIs related to returns and ensure alignment with business goals.
  • Oversee budget and maintain relationships with key stakeholders.
  • Negotiate business contracts and lead new partnerships.
  • Focus on the carrier's stream to enhance delivery speed and performance by cooperating with carriers.
  • Cooperate with other project teams.
About You
  • You have at least 4 years of experience in building successful customer-facing products/solutions or managing related projects. Experience in the logistics and delivery area may be an additional benefit.
  • You have experience in building and managing project scope and roadmap.
  • You have a proven track record in contract negotiation and working with external companies.
  • You are familiar with working in a matrix organization with stakeholders from different functions.
  • You are able to build comprehensive recommendations for C-level management.
  • You are not afraid of volume or financial analysis and know analytical tools such as Tableau and Data Studio.
  • You demonstrate strong problem-solving skills with a logical and methodical approach in analyzing complex issues and data effectively.
  • You are well organized and can set the right priorities to achieve high-quality outputs.
  • You are data-driven, results-oriented, and ready to work independently in a fast-paced and challenging project-based culture.
  • You are able to motivate others and explain sophisticated ideas clearly, gain the respect of clients and colleagues, and work collaboratively.
  • You have strong interpersonal and communication skills, are able to respect different personalities, ways of thinking, and cultures.
  • You work effectively in English (desired C1).
About the Company
  • Allegro sp. z o.o. offers a great opportunity to learn, work with people with extensive experience in logistics, strategic consulting, and e-commerce space.
  • A hybrid work model is available, with well-located offices and excellent working tools.
  • A wide selection of fringe benefits in a cafeteria plan is offered, allowing you to choose what you like.
  • Work in a team you can always count on, with top-class specialists and experts in their areas of expertise.
  • Team tourism opportunities, training budget, and an internal educational platform (MindUp) are available.

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