Operations Specialist Lead

1 tydzień temu


Warszawa, Mazovia, Polska Glovo Pełny etat
About Glovo XL

We are building a talent house of high-performing teams and leaders, investing in people who raise the bar and help others reach their full potential. Our platform is an important economic tool for millions of people (customers, partners, couriers) and we are taking action to amplify our positive impact.

Job Description

As an Operations Specialist, you'll work with and alongside talented and passionate people bringing support and owning operations processes. You will be ensuring that our courier partners get the right help and support throughout their Glovo XL journey. Working in a fast and dynamic environment, it's essential to be a highly accountable, flexible individual, who works hard, can nurture productive working relationships, and is willing to be hands-on and contribute to our team.

The Journey
  • Assist couriers on a diverse range of topics they face on a day-to-day basis.
  • Handle day-to-day administration and tackle ad-hoc tasks related to courier partners.
  • Be involved in setting and achieving the onboarding targets, while making sure that the overall operation performance is met.
  • Communicate effectively with the Operations Manager on customer support processes and operations.
  • Monitor external factors that affect operations and create technical solutions.
What You Will Bring to the Ride
  • Problem solver, data-driven with an analytical approach, proactive, autonomous, good vibes.
  • The ability to summarize and present complex issues in a simple way.
  • Focused on continuous improvements and delivering value.
  • An empathetic, inclusive, and curious attitude.
  • Fluency in Polish and English languages.
  • Availability for a full-time position.
Estimated Salary: $45,000 - $55,000 per year

We offer top-notch private health insurance, monthly Glovo credit, discounted gym memberships, extra time off, freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year. We prioritize diversity, equity, and inclusion, fostering an environment where everyone feels heard and valued.



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