CRM Support Specialist
3 tygodni temu
Job Title: CRM Support Specialist
This role is responsible for providing support to end-users with CRM/Master Data, ensuring master data and reference data availability for daily commercial operations and business initiatives. The successful candidate will work with a global organization, supporting a hybrid work model.
Key Responsibilities:
- Coordinate daily processing of healthcare-related Data Change Requests from different sources.
- Design and deliver data quality reporting for the affiliate in healthcare master data and reference data areas.
- Provide expertise and coordinate delivery of tasks to business stakeholders regarding master data, reference data, and their presence in CRM systems.
- Coordinate testing, adoption, and roll-out of new systems/system releases.
- Propose and socialize requirements to governance processes.
- Act as a contact person for CRM users, taking requests, analyzing, and escalating to the support team.
Requirements:
- Master's Degree (or equivalent)
- Minimum 4-year proven track record in data analysis or data management related function with a strong focus on data quality.
- English and German languages on proficient level
- Very good knowledge of data management, data governance, data structures, data analysis.
- Strong knowledge of multiple data management and/or processing tools.
- Understanding of CRM system, Business Intelligence concept, and solutions.
About Biogen:
Biogen is a global team with a commitment to excellence and a pioneering spirit. We provide the stability and resources of a well-established business while fostering an environment where individual contributions make a significant impact. Our team encompasses some of the most talented and passionate achievers who have unparalleled opportunities for learning, growth, and expanding their skills.
Why Biogen?
We are committed to building on our culture of inclusion and belonging that reflects the communities where we operate and the patients we serve. We know that diverse backgrounds, cultures, and perspectives make us a stronger and more innovative company, and we are focused on building teams where every employee feels empowered and inspired.
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