IKEA P&C Knowledge Management Expert
4 dni temu
Job Overview
We are seeking a highly skilled IKEA P&C Knowledge Management Expert to join our team at Ingka Business Service Center in Poznań.
Salary and Benefits
The estimated annual salary for this role is approximately 60,000 - 80,000 EUR, depending on experience. Our comprehensive benefits package includes remote/hybrid working model, flexible terms of employment, flexible working hours, annual appreciation bonus dependent on performance, home work allowance, cafeteria system with a pool of benefits to choose from, private medical care for IKEA employees and their families, well-being support, personal accident insurance, pension plan, jubilee awards, gifts, and special events.
About the Role
As an IKEA P&C Knowledge Management Expert, you will be responsible for implementing a knowledge management approach for P&C services at GBO function. You will lead SDM documentation creation for GBO and different countries, working closely with the POT project team.
Key Responsibilities
- Develop and implement a comprehensive knowledge management strategy for P&C services
- Lead the creation of service delivery model (SDM) documentation for GBO and other countries
- Collaborate with the POT project team to ensure successful implementation of knowledge management approaches
- Review and improve knowledge articles quality and usability according to agreed SLAs
- Support other POT project activities focused on implementing knowledge management approach for P&C services
Requirements and Qualifications
- Bachelor's degree or higher in a relevant field (e.g., knowledge management, international development, international affairs)
- At least 5 years of experience in knowledge management, organizational learning, or a related field
- Excellent communication and influencing skills
- Able to collaborate across all levels of the organization
- Experience in leading projects and initiatives independently
- Strong understanding of end-to-end process design and process improvement
About Us
Ingka Business Service Center is part of IKEA, supporting shops and other IKEA companies with financial and payroll services. We value simplicity, innovation, and community, and offer a dynamic work environment with opportunities for growth and development.
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