IT Service Optimization Specialist

4 tygodni temu


Pawia Kraków Kraków, Polska Hitachi Energy Services Pełny etat
Job Title: IT Service Optimization Specialist

Job Description:
Hitachi Energy Services is seeking a skilled IT Service Optimization Specialist to join our IaaS Product Group. In this pivotal role, you will play a critical part in ensuring the seamless operation of our hosting environment. Your responsibilities will include designing and implementing reports based on requirements from IaaS stakeholders, ensuring proper setup of ServiceNOW, and driving automation wherever applicable. You will work closely with SIAM team, global process managers, and IaaS Track Leads to clarify exceptions and ensure alignment. You will stay updated on best practices and industry trends to continuously improve processes and methodologies.

Responsibilities:
  • Design and implement reports based on requirements from IaaS stakeholders
  • Ensure proper setup of ServiceNOW in context of processes utilized/followed by IaaS
  • Drive automation wherever applicable
  • Work closely with SIAM team, global process managers, and IaaS Track Leads
  • Stay updated on best practices and industry trends

Requirements:
  • Technical expertise: ServiceNOW, ITIL, reporting (PowerBI), good knowledge of Excel data analysis formulas
  • Analytical skills: Data analysis, problem-solving, KPIs
  • Process improvement: Identification, implementation, automation project management
  • Communication and collaboration: Effective communication, relationship building
  • Adaptability and learning: Continuous learning, attention to detail

We Offer:
  • Contract of employment
  • Hybrid/remote work mode
  • Benefits to take care about your health, safety, and wellbeing
  • Professional growth in internal structures
  • Development possibilities in international environment


  • Kraków, Lesser Poland Tipico Pełny etat

    At Tipico, we are constantly striving to push the boundaries of what is possible in the world of sports betting. Our team of experts is seeking a skilled IT Infrastructure Optimization Specialist to join our ranks and help us achieve our goals.We offer an exciting opportunity for a highly motivated individual to work with our cross-functional teams to...


  • Kraków, Lesser Poland Reality Games Pełny etat

    Job Description:We are looking for a skilled IT professional to join our team at Reality Games. As an IT Infrastructure Optimization Specialist, you will be responsible for ensuring the smooth operation of our technology infrastructure.Key Responsibilities:Optimize and improve the performance and implementation of our development processMaintain, upgrade,...

  • IT Service Analyst

    3 tygodni temu


    Kraków, małopolskie, Polska Hitachi Energy Services Pełny etat

    In the ever-evolving landscape of Information Technology (IT), the establishment of a robust IT hosting and cloud service department is imperative to ensure seamless operations, data accessibility, and heightened security.The Department to ensure the above is called IaaS – Infrastructure as a Service Product Group in Hitachi Energy.As organizations...


  • Kraków, Lesser Poland HSBC Service Delivery Pełny etat

    Job OverviewThe Collateral Platform is a critical system for HSBC Service Delivery from a regulatory standpoint. It enables the Collateral Operations Team to perform daily margining functions and manage risk across thousands of HSBC clients globally, providing data and analytics to optimize its usage.About the RoleWe are seeking an experienced IT Service...


  • Kraków, Lesser Poland HSBC Service Delivery Pełny etat

    **Job Title:** IT Governance and Compliance Specialist**Company Overview:** As a leading global bank, HSBC Service Delivery is committed to delivering top-notch software solutions across 50+ countries. We believe in creating fantastic products with exceptional customer experience, ones that seamlessly integrate into our customers' lives.**Salary:** The...


  • Kraków, Lesser Poland HSBC Service Delivery Pełny etat

    About HSBC Service DeliveryHSBC Service Delivery is a leading financial institution that provides critical services to its clients globally.Job OverviewWe are seeking an experienced IT Service Owner to join our team, responsible for managing and delivering high-quality IT services to support business growth and customer satisfaction.Key...

  • IT Service Owner

    1 miesiąc temu


    Kraków, małopolskie, Polska HSBC Service Delivery Pełny etat

    IT Service OwnerRef. 14696Some careers shine brighter than others.If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.Your career...

  • IT Support Specialist

    4 tygodni temu


    Kraków, Lesser Poland Lundbeck Pełny etat

    Lundbeck, a global pharmaceutical company specializing in brain diseases, is seeking an IT Support Specialist to join its dynamic team in Krakow. As an integral part of the Global IT Service Desk, you will provide essential IT support to Lundbeck employees and external consultants worldwide.Key Responsibilities:Handle reported IT service requests and...


  • Kapelanka a, Kraków, Polska HSBC Service Delivery Pełny etat

    HSBC Service Delivery is committed to delivering exceptional service to our customers and partners.We are currently seeking an IT Security Remediation Specialist to join our team in Cybersecurity Engineering. This role plays a critical part in ensuring the security of our systems and data.About the RoleThe IT Security Remediation Specialist will be...


  • Kraków, Lesser Poland Antal Sp. z o.o. Pełny etat

    Antal Sp. z o.o., a leading recruitment agency, is seeking an experienced IT Service Manager and Technology Specialist to join their Global Operations and Automation (GO&A) team in Krakow.Job Type: Full-timeLocation: KrakowSalary: 150-170 PLN/hourWork Model: Hybrid, with one day per week spent at the Krakow officeThe GO&A team is responsible for delivering...


  • Kraków, Lesser Poland Michael Page Pełny etat

    About the RoleMichael Page is seeking a highly skilled Business Optimization Specialist to join our team. As a key member of our organization, you will be responsible for driving process improvements and streamlining operations within our customer organizations.Salary Range: $120,000 - $180,000 per annum, depending on experienceJob Description:We are looking...


  • Kraków, Lesser Poland HSBC Service Delivery Pełny etat

    About the Role:HSBC Service Delivery is seeking an experienced Database Specialist to join our team. As a key member of our Infrastructure Delivery organization, you will play a critical role in ensuring the smooth operation of our databases.Job Description:We are a global function of over 2,500 people, serving all of HSBC and its customers. Our team works...


  • Kraków, Lesser Poland Lundbeck Pełny etat

    Are you a motivated IT professional seeking a challenging role in a global environment?Lundbeck, a leading pharmaceutical company, is looking for an IT Service Desk Specialist with Spanish to join its dynamic team in Krakow.This is an excellent opportunity for a detail-oriented individual with good communication skills to provide essential IT support to...

  • IT Specialist with Danish

    2 tygodni temu


    Kraków, Polska Lundbeck Pełny etat

    Are you passionate about IT and looking to make a difference in a global environment? At Lundbeck, we are seeking an  IT Service Desk Specialist with Danish  to join our dynamic team in Krakow. If you have good communication skills and a service-oriented mindset, join Lundbeck in Krakow, a certified Great Place to Work in, and get your brain in the...

  • IT Risk

    6 miesięcy temu


    Kraków, Polska HITACHI ENERGY SERVICES SP. Z O.O. Pełny etat

    Description : As Risk & Compliance Specialist , your mission is to keep Information Technology risks and compliance issues away from Hitachi Energy. To accomplish this mission, you will liaise with internal customers and subject matter experts across the company. You will be responsible to govern IT risk and compliance actions portfolio and steer IT...


  • Kraków, Lesser Poland Lundbeck GBS Kraków Pełny etat

    Lundbeck GBS Krakow is a part of corporate functions and a strategic part of Lundbeck, global pharmaceutical company specialized in brain diseases.About the RoleWe are seeking an IT Service Desk Specialist to join our dynamic team in Krakow. As an IT Specialist, you will be an integral part of the Global IT Service Desk team and provide essential IT support...


  • Kraków, Polska HITACHI ENERGY SERVICES SP. Z O.O. Pełny etat

    Description : As IT Service Manager you are responsible for the design, integrity, quality, as well as service operations optimization of a portfolio of IT solutions/applications and the associated IT services delivered to Business and/or Support Functions. You are responsible for ensuring the IT solution/service provides the required...


  • Kraków, Lesser Poland Lundbeck Pełny etat

    About the Role:We are seeking a skilled IT Support Specialist to join our dynamic team in Krakow. As an integral part of our Global IT Service Desk, you will provide essential IT support to Lundbeck employees and external consultants worldwide.As an IT Support Specialist, you will be responsible for handling reported IT service requests and incidents,...

  • IT Service Manager

    6 miesięcy temu


    Kraków, Polska HITACHI ENERGY SERVICES SP. Z O.O. Pełny etat

    Description : We are seeking a highly experienced and skilled IT Service Manager to join our dynamic team. As the IT Service Manager, you will be responsible for overseeing and managing our organisation's operations for specific IT services in the area of Enterprise Content Management with a focus on our application archiving solution JiVS. You will...

  • Agile Delivery Specialist

    3 tygodni temu


    Kraków, Lesser Poland HSBC Service Delivery Pełny etat

    OverviewThe role of Agile Delivery Specialist at HSBC Service Delivery is a key position that requires strong leadership and coordination skills to drive the delivery of software projects using Agile methodologies.About the RoleWe are seeking an experienced Agile Delivery Specialist to join our team in this exciting opportunity. As an Agile Delivery...