Customer Service Representative with German
3 tygodni temu
Company Overview
Huntsman Corporation is a leading global manufacturer of differentiated chemicals. With a presence in over 80 countries, our company prides itself on being a people-oriented organization with a family-like atmosphere.
Job Summary
We are seeking an experienced Customer Service Representative with German language skills to join our team in Krakow. As a key member of our Polyurethanes Customer Service team, you will be responsible for delivering high-quality transactional and business services associated with the order fulfillment process.
Key Responsibilities
- Complete the customer service process from receipt of orders through to dispatch and invoice using standard SAP processes and functionality.
- Maintain excellent relationships with customers and internal stakeholders by providing relevant process information and proactively following up on orders and deliveries.
- Monitor customer accounts and order book status, resolving problems with potential customer impact, including credit blocks and delivery issues.
- Follow established procedures for each service request, including logging, processing, and progress chasing inquiries.
- Control the delivery process within SAP and prepare associated documentation for goods dispatch.
- Ensure all processed dispatches are ready for billing and system housekeeping is up-to-date.
- Refer availability/forecast issues to the daily hotspot meeting for resolution with relevant parties.
- Manage operationally Vendor Managed Inventory / Consignment in close collaboration with the customer.
- Control the settlement process for rebates and commissions associated with the allocated customer base.
Requirements
To succeed in this role, you should have:
- A Bachelor's or Master's degree.
- Previous professional experience in Customer Service / Order Management in a similar environment.
- S&OP experience is a strong plus.
- Good working knowledge of Microsoft Office tools, ideally with SAP experience.
- Fluency in English and German required.
- Very good problem-solving skills, with the ability to communicate at all levels within the business.
- An organized and systematic approach, with the flexibility to adapt to demanding environments.
What We Offer
In return, we offer you the opportunity to become an integral part of a dynamic, industry-leading company, where safety and ethics always come first. We provide a competitive salary, estimated at around $45,000 per year, depending on location and experience, as well as a range of benefits, including opportunities for career growth and development.
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