Service Excellence Business Coach

3 tygodni temu


Warszawa, Mazovia, Polska VELUX Group Pełny etat

We are a global leader in the sustainable indoor living industry, dedicated to transforming spaces and enhancing lives through innovative solutions.

Our organization is built on strong financial roots and a commitment to social responsibility, with a focus on creating real impact through our foundations. Our core values of courage and mutual respect guide our actions every day.

About the Role

  • Develop and deliver training programs that enhance customer service skills and foster a culture of exceptional service within the Velux Business Services organization.
  • Collaborate with managers to identify training needs across various departments and teams.
  • Mentor and support new hires during their onboarding process.
  • Schedule and conduct engaging seminars, workshops, and individual training sessions.
  • Maintain accurate attendance records and relevant documentation.
  • Work closely with Lean Experts to conduct Lean trainings and workshops.
  • Create educational content such as module summaries, videos, and other resources to support employee development.
  • Design effective training programs that align with business objectives and enhance employee skills.

Requirements

  • A minimum of one year of experience as a trainer in a specific field, preferably Business Optimization or Service Excellence.
  • Bachelor's or Master's degree from a reputable institution.
  • Advanced proficiency in MS Office applications.
  • Excellent knowledge of English language (C1 level or higher).
  • Possess self-driven, proactive, and flexible traits.
  • Display great communication skills and a constructive mindset towards challenges.
  • Foster a sense of ownership and responsibility for assigned tasks.
  • Demonstrate team player qualities with a 'can-do' attitude.

About Us

We offer a stable work environment in a company operating for 34 years in Poland, providing opportunities for growth and development. Our benefits package includes:

  • Constructive cooperation based on trust and respect for employees.
  • Competitive salary range: PLN 35,000 - 45,000 per month, depending on experience.
  • Stable employment contract for an initial 6-month period, followed by an undetermined contract.
  • Employee discount on VELUX products.
  • Modern office facilities with ample natural light, fresh air, and high-quality equipment.
  • Hybrid work model allowing flexibility.
  • Additional 2 days of holiday for volunteering activities.
  • Referral program for successful candidates.
  • Private medical care with telemedicine and rehabilitation services.
  • Employee Foundation support.
  • Internal development program (LEVEL Up) for all employees.
  • Flexible working hours.

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