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Customer Service Associate

1 miesiąc temu

Kraków, Lesser Poland lexmotion Pełny etat

Role Overview

We are seeking a dedicated EU Citizenship Specialist to join our dynamic team at Lexmotion Law Firm. As a key member of our operations, you will play a vital role in delivering exceptional service to our international clients pursuing EU/Polish citizenship.

Responsibilities

  • Plan, organize, and execute the entire service cycle for EU/Polish citizenship applications, ensuring smooth delivery to our clients.
  • Prepare and submit applications for Polish citizenship and registration of Polish vital records.
  • Evaluate and analyze foreign documents and other relevant data to support the application process.
  • Manage correspondence with clients, provide support to our Associates and Specialists, and establish efficient cooperation with clerks and public institutions.
  • Proactively seek team input, foster collaborative idea-sharing, and mentor team members on adopting a client-centered approach.
  • Oversee the management and improvement of CRM and other business tools and processes.

Requirements

  • Alignment with our core values: knowledge, teamwork, caring, and maturity.
  • Effective customer service knowledge or equivalent experience.
  • Proactive communication skills for identifying opportunities and suggesting improvements to clients and within our Lexmotion business.
  • Ability to prioritize tasks and fulfill commitments responsibly.
  • Strong verbal and written English skills (C1/C2 level).
  • Capacity to give and receive constructive feedback.
  • Effective usage of business tools such as CRM, Asana, Miro, and others.

What We Offer

  • An attractive work environment with a clear mission, vision, and supportive values.
  • A hybrid work model and flexible working hours.
  • Stability through permanent employment contracts and an attractive package including salary, Multisport benefits, and medical insurance.
  • Opportunities for both professional and personal growth.
  • Dedicated support from experienced mentors, the leadership team, and colleagues.
  • A friendly atmosphere with tasty snacks and beverages.
  • An attractive office location in the heart of old town Krakow.