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Customer Engagement Specialist

1 miesiąc temu

Kraków, Lesser Poland Capita Pełny etat

About the Role:

We are seeking a highly skilled Customer Engagement Consultant to join our team at Capita. As a Customer Engagement Consultant, you will be responsible for providing exceptional customer service to policy holders, answering their queries, and resolving any issues they may have.

Key Responsibilities:

  • Answering/making calls to policy holders to assist/verify them
  • Processing verification forms
  • Following form rejection and returned mail processes
  • Assisting customers with any queries/questions/complaints both verbally and in writing
  • Extracting data and producing/sending letters for clients
  • Setting up projects/clients in Sage CRM including clients email templates
  • Supporting the client results process

Requirements:

  • Good written and verbal communication skills in English, at least C1 level
  • Skills in the use of core MS Office products, Word and Excel
  • Excellent communication skills
  • A strong customer focus and a good telephone manner
  • Excellent attention to detail
  • The ability to work well in teams
  • A focused and self-motivated approach to work

What's in it for you:

  • Mental Health Helpline and Employee Assistance Program - psychological, psychotherapeutic, and coaching support for you and your family.
  • An extra day off for voluntary activities close to your heart
  • Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
  • Opportunity to become one of the Internal Trainers
  • A multinational environment with strong ties to UK business culture
  • LuxMed medical healthcare and Generali group insurance
  • Multisport Plus / Classic or MultiKafeteria benefit systems
  • A positive atmosphere with excellent work-life balance (a 30-minute lunch break included in the 8-hour working day)