Trading Services Analyst with French Language Expertise

4 tygodni temu


Kraków, Lesser Poland Human4Human Recruitment Pełny etat

About the Role:

We are seeking a highly motivated and detail-oriented Trading Services Analyst with French language expertise to join our dynamic team. As a Trading Services Analyst, you will be responsible for providing exceptional client support to our French-speaking clients across various channels, including phone, email, web chat, WhatsApp, and social media.

Key Responsibilities:

  • Providing front-line support to our French-speaking clients, answering queries on our products and platforms, and resolving trade queries and disputes.
  • Dealing and executing trades for our clients over the phone, after completing relevant training.
  • Providing technical support with our front-end platforms and chart packages.
  • Conducting audit checks and client administration tasks.
  • Participating in and running various local and international projects or initiatives.

Requirements:

  • Fluency in French language (written and spoken).
  • Fluent competency in English (verbal and written).
  • Real interest in investments, finances, or currency trading.
  • Any experience in finances is desirable.
  • A genuine interest in working in financial markets and client services.
  • Excellent interpersonal and communication skills.
  • A logical and analytical approach to problem-solving.
  • Confidence to employ basic maths skills, particularly mental arithmetic.
  • Strong organisational and time management skills.
  • Ability to work under pressure.
  • Literacy in MS Office.
  • Desirable: experience of working within a financial or banking environment, or experience of working in a client servicing team or sales.

About Our Partner:

Our Partner is a FTSE250 company that has been changing the financial services game since early '70. They're the world's No.1 spread betting and CFD provider, with operations in 20 countries across five continents and over 400,000 active clients worldwide.

What We Offer:

  • Competitive salary highly correlated with your skills and mindset.
  • Performance-related annual bonus.
  • Private healthcare for you and your family.
  • MyBenefit system.
  • Life insurance.
  • Unlimited access to LinkedIn Learning.
  • Comprehensive global and local onboarding process.
  • Employee-led networks with annual budget.
  • Option to participate and create ESG initiatives.
  • 2 additional days off a year for voluntary work.
  • 1 additional day off to celebrate your birthday.
  • Stationary model of work in a comfortable, state-of-the-art office.
  • Free fresh fruits and interest clubs.
  • App-based parking spots booking system.
  • Bike parking and shower.
  • Games: Foosball and ping-pong table, gaming consoles, and board games.
  • Annual parties and social events.
  • Stretching sessions.
  • Wellbeing weeks.
  • On-the-job training and support.


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