Support Specialist for Global Enterprise Solutions

2 tygodni temu

Gdańsk, Pomerania, Polska Thomson Reuters Pełny etat
About the Role

This role is part of a high-performing team of talented Support Specialists who provide world-class support for Commercial Engineering. As a key member of our global team, you will be responsible for day-to-day operations for the applications you support, working collaboratively to continuously improve our global enterprise.

Responsibilities
  • Deliver reliable infrastructure and application operations according to business expectations across the application portfolio.
  • Partner with application development teams to deliver operational readiness for new applications and features.
  • Collaborate with stakeholders such as business teams, product owners, and project management in defining roadmaps for applications and processes.
  • Drive continual service improvement and innovation in productivity, software quality, and reliability, including meeting/exceeding SLAs.
  • Thorough understanding of ITIL processes related to incident management, problem management, application life cycle management, operational health management.
  • Experience in supporting applications built on modern application architecture and cloud infrastructure, Informatica PowerCenter/IDQ, Javascript frameworks and Libraries, HTML/CSS/JS, TypeScript, jQuery, Docker, AWS/Azure.
  • Responsible for monitoring and analyzing business operational and technical key metrics.
  • Effectively articulate complex problems, concepts, and solutions to varied audiences.
  • Partner with security, data center, and service governance teams to deliver compliance with internal and external standards, expectations, and certifications.
About You

You're a fit for the role if your background includes:

  • Bachelor's degree or equivalent required; Computer Science or related technical degree preferred.
  • Fluent in speaking and writing English.
  • Creating ETL Mappings, Mapplets, Workflows, Worklets.
  • Thorough understanding of ITIL processes related to incident management, problem management, application life cycle management, operational health management.
  • Broad understanding of the technologies used to build and operate distributed application systems including experience managing data center systems/infrastructure.
  • Proven track record of success participating in projects and initiatives even with ambiguous details provided.
  • Strong customer service, problem-solving, organizational, and conflict management skills.
  • Excellent critical thinking, communication, presentation, documentation, troubleshooting, and collaborative problem-solving skills.
  • Proven ability to learn new technologies quickly.
  • Comfortable in a fast-paced environment and motivated by complex technical and business challenges.
  • ITIL Certification preferred.
What's in it For You?

You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

  • A competitive salary of $90,000 - $110,000 per year, depending on experience.
  • A hybrid work model that balances flexibility and collaboration.
  • Comprehensive benefit plans, including flexible vacation, mental health days off, and retirement savings.
  • A globally recognized reputation for equality, diversity, and inclusion.
  • Access to LinkedIn Learning, internal Talent Marketplace, and Ten Thousand Coffees Thomson Reuters café networking.
  • Eight employee-driven Business Resource Groups and two paid volunteer days annually.

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