Application Technical Specialist with German Expertise

4 tygodni temu

Wrocław, Województwo dolnośląskie, Polska QAD, Inc. Pełny etat
Job Summary

We are seeking a highly skilled Application Technical Consultant with German language proficiency to join our team at QAD, Inc. As a key member of our technical support team, you will be responsible for analyzing and resolving complex technical issues related to our SRM application, ensuring smooth operations and providing technical guidance and support to our customers.

Key Responsibilities
  • Analyze and troubleshoot complex technical problems related to the SRM application, working closely with customers and partners to identify and resolve issues promptly.
  • Implement regular software updates of the SRM application in different environments, such as AWS or customer environments.
  • Efficiently search and maintain the QAD Knowledgebase, updating it with solutions to customer issues to ensure it remains a valuable resource for problem resolution.
  • Provide mentorship to Functional Analysts, fostering professional development and skill enhancement, and lead in sharing best practices and developing innovative solutions to enhance the team's problem-solving capabilities.
  • Collaborate with other members of IT teams to resolve complex technical issues.
  • Document issues and solutions for future reference and analysis.
Requirements
  • Education in the field of Computer Science, IT-related studies, or comparable qualifications.
  • At least 2 years of professional experience in the Customer Service/Support department as a Technical Analyst within the B2B area.
  • Previous experience with server containers such as Tomcat is essential to the role.
  • Previous experience with database structure and queries, especially PostgreSQL and basic Oracle SQL, is essential to the role.
  • The ability to read code (Java) is beneficial for the job, or if you read another programming language.
  • Practical knowledge and familiarity with MS Excel, HTML, CSS, XML, REST API, and JSON are desirable.
  • Basic knowledge of Linux and, ideally, Windows are required.
  • Experience working with ITIL or an understanding of the framework is preferred.
  • Demonstrated ability to continually learn new products and technologies.
  • Excellent interpersonal, organization, and communication skills.
  • Attention to detail, strong analytical, and problem-solving skills.
  • Able to build productive working relationships internally and externally.
  • English language skills are required, and German language skills will be of advantage.
About QAD, Inc.

QAD, Inc. is a leading provider of adaptive, cloud-based enterprise software and services for global manufacturing companies. We are committed to ensuring that every employee feels they work in an environment that values their contributions, respects their unique perspectives, and provides opportunities for growth regardless of background.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

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