IT Support Specialist
2 miesięcy temu
We are a leading technology company that provides innovative solutions to everyday problems. Our team is committed to fostering innovation and meeting the evolving needs of our clients worldwide.
About the RoleWe are seeking an IT Support Analyst (Referent Service Desk) to join our team. As a central point of contact for service providers and their employees in Germany, you will be responsible for reviewing service policies and applied knowledge at service providers and compliance with SLAs. You will also be responsible for correcting knowledge base articles in cooperation with the service provider, continuous developing of the topic of knowledge and service guideline, managing the IT service desk and the IT service centres together with the product owner for knowledge management, reviewing the SLA to determine whether it can be improved or adapted, and continuous reviewing of the quality of incidents created by the service provider.
Requirements- German at B2/C1 level and good knowledge of English (at least B2 level)
- Training in an IT profession or studies in IT
- At least 5 years of professional experience in the Service Desk area
- Experience as an IT Support Analyst or similar role
We offer a medical package, sports card, and numerous sports sections to help our employees stay in good shape.
Let's be balancedWe prioritize work-life balance and offer flexible working hours, a confidential employee assistant program, and the possibility of remote working.
Let's be smartWe organize numerous workshops and training courses, and our specialists share their expertise with others through hackathons and meetups.
Let's be responsibleWe participate in several CSR activities each year, working together to create a better future.
Let's be funWe have company-wide bike races and soccer matches, film marathons in our cinema room, and other engaging team-building activities.
Let's be diverseWe value every team member, regardless of gender, nationality, religious beliefs, disability, age, and sexual orientation or identity.
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