IT Support Specialist

2 miesięcy temu


plac Trzech Krzyży Warszawa, Polska ERGO Technology & Services Pełny etat
About ERGO Technology & Services

We are a leading technology company that provides innovative solutions to everyday problems. Our team is committed to fostering innovation and meeting the evolving needs of our clients worldwide.

About the Role

We are seeking an IT Support Analyst (Referent Service Desk) to join our team. As a central point of contact for service providers and their employees in Germany, you will be responsible for reviewing service policies and applied knowledge at service providers and compliance with SLAs. You will also be responsible for correcting knowledge base articles in cooperation with the service provider, continuous developing of the topic of knowledge and service guideline, managing the IT service desk and the IT service centres together with the product owner for knowledge management, reviewing the SLA to determine whether it can be improved or adapted, and continuous reviewing of the quality of incidents created by the service provider.

Requirements
  • German at B2/C1 level and good knowledge of English (at least B2 level)
  • Training in an IT profession or studies in IT
  • At least 5 years of professional experience in the Service Desk area
  • Experience as an IT Support Analyst or similar role
Perks & BenefitsLet's be healthy

We offer a medical package, sports card, and numerous sports sections to help our employees stay in good shape.

Let's be balanced

We prioritize work-life balance and offer flexible working hours, a confidential employee assistant program, and the possibility of remote working.

Let's be smart

We organize numerous workshops and training courses, and our specialists share their expertise with others through hackathons and meetups.

Let's be responsible

We participate in several CSR activities each year, working together to create a better future.

Let's be fun

We have company-wide bike races and soccer matches, film marathons in our cinema room, and other engaging team-building activities.

Let's be diverse

We value every team member, regardless of gender, nationality, religious beliefs, disability, age, and sexual orientation or identity.


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