Research Operations Specialist for a Human-Centric Healthcare Experience
1 tydzień temu
We are Docplanner Tech, a diverse group of over 400 people working in Engineering, Data, and Product teams. We are responsible for building the product for all locations.
As a User Research Ops Specialist, you will partner with the Research team, Product Design, and Product Management to ensure the efficient execution of research projects.
You will focus on optimizing participant recruitment, managing research operations, and collaborating with cross-functional teams to support research initiatives.
Your Key Responsibilities:
- Partner with researchers to understand their study objectives, determine participant criteria, select sourcing methods, and manage logistics for participant recruitment.
- Develop and implement effective recruitment strategies ensuring coordination across internal stakeholders.
- Collaborate with Legal, Security, and Finance teams to refine research tools and processes, ensure compliance with best practices, and manage vendor relationships.
- Oversee the acquisition and maintenance of research tools and manage multiple projects simultaneously.
- Update the knowledge base, enhancing discoverability of insights and structuring research repository strategies.
What You'll Need:
- 2+ years of experience in research operations, project management, or related roles, in Product or Customer Success teams.
- Proven ability to establish and lead effective participant recruitment processes, ensuring a positive participant experience.
- Experience collaborating with Legal, Security, and Finance teams for tool procurement and privacy compliance.
- Familiarity with common UX Research tools and vendor management.
- Have experience growing a knowledge management database.
- Strong project management, organizational, and communication skills.
- Experience conducting basic data analysis and customer segmentation to support researchers.
- Proficiency in English, plus one or more of our languages: Portuguese, Spanish, Polish, Italian, or German.
Why Choose Us:
- A salary adequate to your experience and skills (approximately €45,000 - €70,000 per year, depending on your level of experience).
- After 6 months of working with us, you can expect a transparent salary increase based on your performance.
- True flexibility and work-life balance with remote or hybrid work models, flexible working hours, and 21/26 days of paid time off.
- Private healthcare plan with subsidies for you and your family, multisport card co-financing, and access to a mental wellness platform.
- Free English classes and opportunities for growth within our organization.
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