Customer Support Specialist

7 godzin temu


Warszawa, Mazovia, Polska SOFIDEL Pełny etat

At Sofidel, we're dedicated to delivering exceptional service quality to both internal and external clients. As an International Client Service Representative, you'll play a pivotal role in ensuring that our customers receive the highest level of support and satisfaction.

About Sofidel

Sofidel is one of the leading manufacturers of paper for hygienic and domestic use worldwide, with subsidiaries in 13 countries and over 6,500 employees. Our company has a strong commitment to sustainability, aiming to reduce its impact on natural capital and maximise social benefits.

Key Responsibilities
  • Efficiently manage orders to meet customer demands
  • Build and maintain strong relationships with clients and sales teams
  • Generate and update client statements in a timely manner
  • Manage promotional agreements with clients to drive business growth
  • Report any variances in sales strategy implementation
  • Detect and address potential process critical areas
Requirements
  • Native or fluent German (C1) and English (C1) language proficiency
  • At least 2 years of relevant experience in customer services support, preferably in FMCG or retail
  • Strong knowledge of accounting principles
  • Proficiency in MS Office and general computer literacy
  • SAP familiarity is considered a strong asset
  • Excellent communication skills and ability to work in a cross-cultural environment

We offer a competitive salary of €50,000 - €60,000 per year, depending on qualifications and experience, as well as opportunities for career growth and professional development in a dynamic and global organisation.



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