Global Customer Service Professional with Multilingual Expertise
2 tygodni temu
Company Overview:
3M is a leading multinational conglomerate that values diversity, innovation, and customer satisfaction. As a Global Customer Service Professional, you will be part of a dynamic team that drives business growth and excellence.
Estimated Salary: $60,000 - $80,000 per year, depending on location and experience.
Job Description:
We are seeking a highly motivated and skilled Customer Service Representative to join our team. In this role, you will be responsible for managing customer relationships, resolving issues, and providing exceptional service to clients across the globe.
The Impact You'll Make in this Role:
- Proactively manage customer relationships and resolve issues in a timely and professional manner.
- Collaborate with internal stakeholders to drive business growth and improve customer satisfaction.
- Analyze and report on customer trends and preferences to inform business decisions.
- Develop and maintain strong relationships with customers, colleagues, and other stakeholders.
- Provide excellent customer service, ensuring high levels of satisfaction and loyalty.
Required Skills and Qualifications:
- Bachelor's degree or higher from an accredited institution.
- Minimum 3 years of experience in customer service or a related field.
- Strong skills in ERP and CRM systems (SAP and Salesforce desirable).
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to work in a fast-paced, global environment.
Benefits:
- Competitive salary and benefits package.
- Opportunities for career growth and development.
- Flexible work arrangements and remote work options.
- Professional training and onboarding package.
- Support for continuous learning and skill development.
Others:
Please note that this job ad is open to all qualified candidates. 3M is an equal opportunity employer committed to diversity, equity, and inclusion.
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