French Speaking Trading Services Specialist

1 tydzień temu


Kraków, Lesser Poland Human4Human Recruitment Pełny etat
Job Description

We are seeking a talented and enthusiastic French speaking individual to join our dynamic team as a Trading Services Analyst. As a key member of our global operations, you will play a vital role in delivering exceptional client service and support.

About the Role

This is an exciting opportunity for a motivated and organized professional to take on a challenging and rewarding position. You will be responsible for providing front-line support to our French-speaking clients across various communication channels, answering queries, resolving trade-related issues, and executing trades over the phone after undergoing relevant training.

You will work closely with our team to provide technical support, conduct audit checks, and participate in local and international projects. If you have a genuine interest in financial markets and client services, excellent interpersonal and communication skills, and a logical approach to problem-solving, this could be the ideal role for you.

Key Responsibilities
  • Provide exceptional customer service to French-speaking clients through phone, email, web chat, WhatsApp, and social media
  • Answer client queries and resolve trade-related issues in a timely and efficient manner
  • Execute trades over the phone after completing relevant training
  • Offer technical support to clients using our platforms and chart packages
  • Conduct regular audit checks and perform administrative tasks
  • Participate in and lead local and international projects to drive business growth and improvement
Requirements
  • Flovent proficiency in French (written and spoken) and English (verbal and written)
  • A genuine interest in investments, finances, or currency trading
  • Any experience in finance is desirable
  • Excellent interpersonal and communication skills
  • A logical and analytical approach to problem-solving
  • Confidence in applying basic math skills, particularly mental arithmetic
  • Strong organizational and time management skills
  • Ability to work under pressure
  • Literacy in MS Office
What We Offer
  • A competitive salary ranging from 10,000 to 12,000 gross PLN for entry-level positions, with potential for raises within the first year
  • Performance-related annual bonuses


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