Technical Service Specialist Diagnostics Expert
4 tygodni temu
The Opportunity
Abbott is seeking a skilled Technical Service Specialist to join our Diagnostics Division. As a key member of our field support team, you will be responsible for providing level two support to our customer base, handling complex repairs, and providing basic training to customers and Abbott Ambassadors.
Key Responsibilities:
- Perform new customer and laboratory site inspections for new contract preparations and design for new installations
- Provide level two service (complex service interventions requiring more than four hours of labor)
- Installation of instruments, AbbottLink, and automation
- Perform IQOQ procedures during and after installation
- Assist with customer business reviews
- Schedule, perform, and document hardware and software updates (TSBs) requiring more than 2 hours of labor time
- Deliver basic customer operator introductory trainings post install or post hardware or software upgrade
- Perform basic technical coaching and training for Technical Service Specialist
Required Qualifications and Background:
- Bachelor's degree or equivalent experience required. Bachelors/Engineering degree in medical/electrical/mechanical or medical technology is preferred
- More than 2 years of experience as Technical Service Specialist and/or a proven track record in a similar position, supported by management and customer references
- Successful engagement with customers, specifically key stakeholders and lab staff
- Excellent product and industry knowledge
- Excellent experience and process skills of the business functions service delivery
- Excellent communication skills
- Very good command of English and Polish is a must
- Ability to identify and drive resolution of issues
- Technical expert for product line responsibility
- Excellent experience in use of analytical tools and software
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