Customer Experience Champion for Strategic Accounts

2 tygodni temu


Warszawa, Mazovia, Polska Levi Strauss & Co Pełny etat
About Us

At Levi Strauss & Co, we're a company of people who like to forge our own path. With a rich history dating back nearly 170 years, we've built a reputation for innovation and excellence. From inventing the blue jean in 1873 to pioneering labor and environmental guidelines in manufacturing, we've always pushed the boundaries of what's possible.

Job Description

We're seeking a highly skilled Customer Experience Champion for Strategic Accounts to join our team in Warsaw, Poland. As a key member of our Customer Relations department, you'll play a critical role in delivering exceptional customer experiences for our top-tier clients.

Responsibilities:
  • Facilitate timely and accurate execution of customer onboarding, order intake, order management, and conversion.
  • Control Accounts Receivable collection management and After Sales dispute/returns management to maximize cash flow, revenue, and profitability.
  • Serve as a dedicated single point of contact for Top and Strategic Accounts, collaborating proactively to deliver Best-in-Class Customer Experience.
  • Partner with External Suppliers to ensure accurate and timely execution of all O2CX Back Office tasks within agreed SLAs/KPIs.
Requirements:
  • Fluent English (written and verbal) and German language skills.
  • Bachelor's degree or equivalent work experience.
  • Technical experience with SAP or similar ERP systems.
  • Minimum 3 years of experience in business-to-business or e-commerce customer service.
  • Intermediate to advanced Excel skills, including VLOOKUP, Pivot Tables, and IF statements.
  • Ability to accurately formulate and manipulate data, interpret, track, and draw conclusions, and summarize findings.
About the Role

This is a full-time position that requires strong communication and interpersonal skills, as well as the ability to work independently and as part of a team. If you're a motivated and results-driven individual with a passion for delivering exceptional customer experiences, we encourage you to apply.

Estimated Salary: €45,000 - €60,000 per year

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