HCL Poland Technical Support Expert

2 dni temu


Kraków, Lesser Poland HCL Poland Pełny etat

We are seeking a skilled Technical Support Agent to join our team at HCL Poland. As an expert in technical support, you will be the primary point of contact for Portuguese-speaking customers.

About the Role

This is a full-time position with a competitive estimated salary of 40,000 PLN per month, depending on experience. You will work in a dynamic and challenging environment where no two days are ever the same.

Key Responsibilities
  • Provide exceptional customer service via phone, email, and other communication channels.
  • Analyze complex technical issues and develop effective solutions.
  • Collaborate with internal teams to resolve customer complaints and improve overall customer satisfaction.
Requirements
  • Bachelor's degree in Computer Science or related field.
  • At least 1 year of experience in technical support or a related field.
  • Excellent communication and problem-solving skills.
  • Proficiency in Windows OS, MS Office, and Internet browsers.
  • Familiarity with ITIL framework a plus.
What We Offer
  • A comprehensive training program to enhance your technical skills.
  • Ongoing opportunities for professional growth and development.
  • A collaborative and supportive work environment.
  • A generous package of benefits, including life insurance, private healthcare, and a Multi Sport Card.


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