HCL Poland Technical Support Expert
2 dni temu
We are seeking a skilled Technical Support Agent to join our team at HCL Poland. As an expert in technical support, you will be the primary point of contact for Portuguese-speaking customers.
About the RoleThis is a full-time position with a competitive estimated salary of 40,000 PLN per month, depending on experience. You will work in a dynamic and challenging environment where no two days are ever the same.
Key Responsibilities- Provide exceptional customer service via phone, email, and other communication channels.
- Analyze complex technical issues and develop effective solutions.
- Collaborate with internal teams to resolve customer complaints and improve overall customer satisfaction.
- Bachelor's degree in Computer Science or related field.
- At least 1 year of experience in technical support or a related field.
- Excellent communication and problem-solving skills.
- Proficiency in Windows OS, MS Office, and Internet browsers.
- Familiarity with ITIL framework a plus.
- A comprehensive training program to enhance your technical skills.
- Ongoing opportunities for professional growth and development.
- A collaborative and supportive work environment.
- A generous package of benefits, including life insurance, private healthcare, and a Multi Sport Card.
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