IT Network Operations Manager

1 tydzień temu


Warszawa, Mazovia, Polska BAT DBS Poland Sp. Z O.o. Pełny etat
Job Description:

We are seeking a highly experienced IT Network Operations Manager to oversee the delivery and support of network operations services globally. This role ensures that customer requirements are met through effective service management, vendor coordination, and risk management.

The ideal candidate will have strong experience in managing WAN and LAN environments, including cloud network management (Azure and/or AWS), as well as a proven track record of managing in-sourced and outsourced IT services in a global organization.

This position plays a critical role in supporting IT services globally, ensuring the use of standardized IT Service Management (ITSM) processes.

Key Responsibilities:

  • Manage ongoing service delivery and support to meet customer requirements.
  • Define service models and assess the impact of new or changed services.
  • Oversee outsourced service capabilities and ensure adherence to service standards.
  • Coordinate with stakeholders on vulnerability management and risk mitigation.
  • Manage budgets for service delivery, including forecasts and actual vs. planned costs.
  • Participate in internal and external service review meetings.
  • Use standardized ITSM processes for service monitoring and performance improvement.
  • Manage relationships with 3rd party vendors and ensure non-commercial operational alignment.

Requirements:

  • 5+ years of business-facing IT experience in a global, highly regulated industry.
  • Strong experience in managing WAN and LAN environments, including cloud network management (Azure and/or AWS).
  • Proven track record managing in-sourced and outsourced IT services in a global organization.
  • Cisco Certified Network Associate (CCNA) and ITIL Foundation certified.

Estimated Salary: PLN 120,000 - 180,000 per year, depending on experience and qualifications.

Benefits:

We offer a range of benefits, including diverse health plans, initiatives for work-life balance, transportation support, and a flexible holiday plan with additional incentives.

You'll have access to online learning platforms and personalized growth programs to nurture your leadership skills. We prioritize continuous improvement within a transformative environment, preparing for ongoing changes.



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