Content Review Specialist

3 tygodni temu

Kraków, Lesser Poland Genpact Pełny etat

{"Responsibilities": [{"item": "Review online content for compliance with customer policies and guidelines"}, {"item": "Analyze online videos, social media, web pages, and advertising content for compliance"}, {"item": "Examine content in various formats, including text, images, audio, and video"}, {"item": "Identify non-compliant content and flag it for action"}, {"item": "Provide feedback for policy, tool, and process improvements"}, {"item": "Develop knowledge of adjacent and cross policies beyond the assigned policy"}, {"item": "Train team members on daily tasks as needed and requested by the manager"}, {"item": "Perform tasks requested by the manager to meet KPIs and performance metrics"}, {"item": "Maintain a positive working environment in all internal and external interactions"}, {"item": "Be willing to learn and work on dynamic projects"}], "Important Notes": "Operations teams will function based on the client-committed schedule. This job may require working a 24/7 schedule with alternating shifts and daily review of online content that may be highly egregious or sensitive in nature, such as graphic violence, self-harm, child abuse, and hate speech.", "Requirements": [{"item": "Proficient level of German (min B2)"}, {"item": "Very good level of English (min B2)"}, {"item": "Previous experience in content moderation is an asset"}, {"item": "High School Degree"}], "Preferred Qualifications": [{"item": "Trust & Safety experience, preferably content labelling and/or moderation"}, {"item": "Neutral mindset to digital content that needs classification and policy review"}, {"item": "Strong emotional intelligence and resilience"}, {"item": "Accurate and critical work attitude"}], "What We Offer": ["Attractive salary", "Stable job offers - employment contract", "Work in a multicultural and diverse environment with employees from over 30 countries", "Free access to our award-winning learning platform", "Benefits such as Insurance, Luxmed, Multisport Lunchpass Card, additional vacation days, biking policy"]}

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