Global CRM Transformation Specialist

4 dni temu


Poznań, Greater Poland "GERFLOR POLSKA" Sp. Z O.o. Pełny etat

Company Overview:

As a leading player in the industry, GERFLOR POLSKA Sp. Z O.o. seeks an experienced professional to join their team as a Global CRM Transformation Specialist.

About the Role:

We are looking for a highly skilled and motivated individual to support the global deployment and application of our CRM tools. As a key member of the team, you will be responsible for promoting roll-outs, providing training and support to global Key Users, and driving change management initiatives.

Responsibilities:

  • Support the global Key Users in deploying and applying CRM tools
  • Promote roll-outs and serve as a contact person for feedback and questions
  • Inform and train global Key Users on system updates, new functions, and adjustments
  • Co-design and conduct end-user trainings (webinars, face-to-face, etc.)
  • Help local subsidiaries implement updates and training action plans
  • Communicate CRM KPIs to global subsidiaries on a monthly basis
  • Co-manage the global CRM Key User community
  • Formalize change requests and demands from the user level to the Central CRM Team
  • Streamline the continuous improvement process
  • Deliver insightful reports to the Group based on solid data and robust operational processes
  • Identify best-practice activities and manage feedback-loops
  • Measure user-acceptance and generate insightful reports about CRM user behavior

Requirements:

  • Minimum 5 years of working experience in a similar role or in sales-related environments or IT project management
  • Experience in CRM usage is mandatory (ideally MS Dynamics CRM)
  • Additional experience as a CRM Key User (in sales or customer service) is an advantage
  • A strong service-mindset and excellent communication/presentation skills
  • Good team working skills and the ability to drive projects independently
  • Adaptability to different people and cultures
  • Ability to drive change and improve operational processes
  • Business fluent English skills, additional French skills would be highly appreciated
  • Willingness to travel occasionally (5-8 times per year)

Benefits:

  • Competitive salary package
  • Life Insurance
  • Private Healthcare (80%)
  • Bonus Options
  • Laptop & Phone
  • Multisport (50%)

Salary Range: €60,000 - €80,000 per annum depending on experience and qualifications.



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