High-Performance Application Support Specialist

2 dni temu


Warszawa, Mazovia, Polska Consafe Logistics Sp. Z O.o. Pełny etat
Application Support Consultant

We are seeking a skilled Application Support Consultant to join our Customer Service team in Warsaw, Poland. As an Application Support Consultant, you will collaborate with our global customers to provide top-notch support and service 24/7.

About the Role

This dynamic position requires strong problem-solving skills, excellent communication abilities, and a customer-centric mindset. You will investigate and resolve complex incidents, work on time-consuming issues, and contribute to the successful and efficient support process.

Responsibilities
  • Investigate and solve customer incidents, identifying root causes and implementing corrective actions.
  • Work with customers to understand their needs and provide adequate information for first-, second-, and third-line investigation and problem location.
  • Collaborate with colleagues to ensure effective and efficient support processes.
Requirements
  • Advanced troubleshooting and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Strong customer focus and ability to build trust with customers.
  • Good understanding of computer systems, particularly Windows and SQL.
  • Understanding of logistics, logistics equipment, and case management systems.
  • Bachelor's degree in IT, engineering, or a related field.
  • Fluency in Polish and English.
Offered
  • Career development opportunities, both technically and towards logistics knowledge.
  • Possibility to participate in the development of product functionalities for one of the world's most advanced Warehouse Management Systems.
  • Opportunities to work in a multinational environment, using English as the primary language.
  • Open and friendly company culture.
  • Private medical coverage.
  • Fruits at the office.
  • High-performance Lenovo Thinkpad laptop.
Estimated Salary: 60,000 - 80,000 PLN per annum

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