Service Now ITOM Implementation Expert
7 dni temu
We are Teamative, a leading process and consulting service provider specialising in implementing and optimising Service Now solutions for our customers.
About the RoleAs a Service Now ITOM Implementer, you will play a key role in supporting our customer in implementing and optimising the ITOM modules. Your expertise will help streamline IT processes and improve IT operations management.
The ideal candidate will have experience in implementing Service Now, particularly in the ITOM modules, and an in-depth understanding of IT operations processes and IT service management. You will also have technical knowledge of Service Now configurations and API integrations, as well as experience with monitoring tools such as Splunk, Solar Winds, and Dynatrace.
Responsibilities- Implementation and configuration of the Service Now ITOM modules, including Discovery, Service Mapping, Event Management, Operational Intelligence, and Cloud Management
- Conducting workshops to analyse requirements and identify customer needs in the area of IT operations
- Technical consulting and best practices: Helping customers optimise their IT operations processes using the ITOM modules
- Data integration and API connection: Integrating third-party tools using REST/SOAP APIs
- Testing and quality assurance: Performing tests and bug fixes to ensure a smooth implementation
- Customer training: Organising and conducting training on how to use the implemented ITOM modules effectively
- Project management: Supporting the planning, execution, and documentation of implementation projects
- Experience in implementing Service Now, particularly in the ITOM modules
- In-depth understanding of IT operations processes and experience in IT service management (ITSM) and IT infrastructure
- Technical knowledge of Service Now configurations (Java Script, Flow Designer, Scripting) and API integrations
- Certifications as a Service Now System Administrator, Service Now ITOM Implementation Specialist or comparable qualifications are an advantage
- Experience with monitoring tools such as Splunk, Solar Winds, Dynatrace, or other IT infrastructure management solutions
- Analytical skills and a structured approach to problem solving
- Strong communication skills and the ability to explain complex technical concepts in an understandable way
- A competitive salary of €60,000 - €80,000 per year
- A dynamic and supportive work environment
- Ongoing training and professional development opportunities
- A comprehensive benefits package, including private medical care, life insurance, and flexible working time
- A remote work opportunity with regular team meetings and social events
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