Client Support Specialist

4 tygodni temu

Warszawa, Mazovia, Polska The Nielsen Company Pełny etat
About the Role

We are seeking a highly skilled Client Support Specialist to join our Audience Measurement team at The Nielsen Company. As a key member of our team, you will play a pivotal role in delivering exceptional client satisfaction and driving business growth.

Key Responsibilities
  • Provide exceptional day-to-day client support, including setup and training, to build strong and value-added relationships.
  • Manage daily incoming client calls and emails, ensuring timely and effective resolution of queries.
  • Develop and deliver training programs to maintain client knowledge of our delivery platforms and data.
  • Prepare presentation materials to drive client engagement, added value, and repeat business.
  • Generate client data reports and assist the delivery team in preparing data files.
  • Execute client report delivery and be responsible for the post-sales client onboarding process.
  • Work closely with Sales colleagues to ensure contract renewal and identify growth opportunities across a portfolio of products.
  • Answer client queries about methodology or data reporting and support ongoing Customer Education.
  • Provide feedback to the Product Strategy Team to help improve platform offerings.
Requirements
  • Excellent knowledge of English, both spoken and written, and a Nordic language (Danish, Swedish, or Norwegian).
  • Client-centric mindset and ability to communicate complex ideas simply and effectively.
  • Problem-solving and analytical thinking, with strong attention to detail and ability to prioritize workload.
  • Ability to interpret data and experience in running reports or using data-based applications.
  • Competency in MS Office or Google products, including Word, Excel, PowerPoint, and Google Docs.
  • An enthusiastic team player, highly motivated, and capable of working proactively.
  • Results-oriented and able to work to tight deadlines.
  • Ability to learn quickly and succeed in a fast-paced environment.
About Nielsen

At Nielsen, we believe in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. We are proud to be an Equal Opportunity Employer and welcome applications from people who are excited to work with us, regardless of their background.

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