Customer Service Coordinator
4 dni temu
Established for over 160 years, the Wilhelmsen Group is a global provider of services and products for the maritime industry. Our company has a long history of delivering exceptional results to our customers.
Job DescriptionThis role primarily involves ensuring timely delivery of technical products to vessels, requiring attention to detail and logical thinking. The ideal candidate will have experience in customer service and working with computer systems, as well as the ability to communicate effectively with people from diverse backgrounds.
Responsibilities- Register and verify requests for quotations and purchase orders related to the maritime industry
- Contact customers to gather necessary order details and inform them about changes/requirements in orders
- Check delivery possibilities in ports worldwide
- Search and use information in the system to verify non-standard orders placed by customers
- Collaborate with local departments and teams globally
- Communicative English (minimum B2 level) for interacting with people worldwide
- Experience in customer service and working with computer systems (knowledge of ERP systems is beneficial)
- Ability to address challenges creatively
- Attention to detail, logical thinking, and clear communication
- Alignment with values such as teamwork, continuous development, and respect for diversity
- Standard benefits including private medical care, Multisport card, group life insurance, and fresh fruits & vegetables
- Daily English language usage
- Hybrid work model (3 days in the office / 2 days from home)
- Significant vacation allowance
- Modern office in the city center
- Comprehensive onboarding and interesting challenges
- Access to the MultiLife platform
- Social events and well-being initiatives
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