German Language Technical Support Specialist
3 tygodni temu
We are seeking a skilled Technical Support Specialist with expertise in German to join our team at Acronis. As a Technical Support Specialist, you will play a vital role in providing top-notch technical support and assistance to our customers via email, phone, and chat. Your excellent customer service skills, analytical abilities, and technical expertise will enable you to resolve complex issues and ensure customer satisfaction.
Key Responsibilities
- Provide technical support, configuration, and troubleshooting of software-related inquiries via email, phone, and chat for clients.
- Provide timely and accurate status updates to customers and relevant internal stakeholders.
- Track customer issues using a ticketing system to ensure quick resolution and proper follow-up and documentation.
- Ensure that all relevant communication, documents, and files related to the case are accurately recorded in the support system.
- Advise and educate customers within procedural guidelines to ensure a complete solution to their technical or service questions.
Requirements
- Fluent German and English (both verbal and written, Upper Intermediate as minimum).
- Ability to analyze technical issues.
- Ability to convey technical information effectively.
- Excellent analytical skills.
- Exceptional customer service approach.
Preferred Qualifications
- Prior Call Center experience in a customer/technical support setting.
- Fluent Italian (both verbal and written).
About Us
Acronis is a global cyber protection company that provides natively integrated cybersecurity, data protection, and endpoint management for managed service providers (MSPs), small and medium businesses (SMBs), enterprise IT departments, and home users. Our all-in-one solutions are highly efficient and designed to identify, prevent, detect, respond, remediate, and recover from modern cyberthreats with minimal downtime, ensuring data integrity and business continuity. We offer the most comprehensive security solution on the market for MSPs with our unique ability to meet the needs of diverse and distributed IT environments.
Our corporate culture is focused on making a positive impact on the lives of each employee and the communities we serve. Mutual trust, respect, and belief that we can contribute to the world every day are the cornerstones of our team. Each member of our team plays an instrumental role in driving the success of our innovative and expanding business. We seek individuals who excel in dynamic, global environments and have a never-give-up attitude, contributing to our collective growth and impact.
Acronis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations, and ordinances.
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