Alpha Junior Change Management, Senior Associate

4 tygodni temu

Kraków, Lesser Poland MyGwork Pełny etat

Job Summary: We are seeking a Change Management Junior Manager to manage the Administration service process for Client Change for specific State Street clients as assigned within Alpha IMS Client Service and then coordinate the lifecycle of the change request to completion.

About the Role: As a Change Management Junior Manager, you will perform work independently within the scope of established guidelines and according to specific procedures. You will liaise with colleagues across Business Units, Divisions, and Locations as required to oversee the change administration service and help manage the client relationship.

Key Responsibilities:

  • Manage the Administration service process for Client Change for specific State Street clients as assigned within Alpha IMS Client Service
  • Coordinate the lifecycle of the change request to completion
  • Perform work independently within the scope of established guidelines and according to specific procedures
  • Liaise with colleagues across Business Units, Divisions, and Locations as required to oversee the change administration service and help manage the client relationship
  • Deliver Change Administration items in line with both Client and State Street expectations
  • Relay the reference back to the Client within 24 hours
  • Identify stakeholders to represent operational teams and coordinate the timeline for analysis phase through to implementation
  • Coordinate the validation of cost and funding category for each change request and update the Change Administrator with evidence of approved funding category
  • Arrange and Participate under direction Change Management meetings with the Client and take minutes under direction from the Change Co-Ordinator or Change Manager
  • Track all upcoming deadlines and provide notification report to Change Co-Ordinator in order to manage Client committed deliverable dates ensure adherence to relevant SLA's
  • Formally track all Client Change Requests from opening through to closure including obtaining formal Client sign off to close the change request
  • Create the Invoice template and ensure Change Manager approval procedure adhered to and that the Invoice is generated, sent to the Client and added to the Change database
  • Track Invoice through to payment receipt and update database with revenue tracking
  • Update the Client Contractual Hours applicable to certain Clients and update revenue tracking
  • Assist in the development and provision of Monthly (adhoc on demand) Management reporting both internal, and Key Performance Indicator reports for Client Service Teams and within client SLA's

Requirements:

  • Excellent communication skills, detail-oriented and accuracy, ability to multi-task and ability to work under pressure/deadlines
  • Good communication skills and an ability to provide a customer-focused approach
  • Well-developed writing skills to facilitate the production of high-quality communication
  • Attention to detail while retaining efficiency and effectiveness
  • PC literate - Word, Excel, Power Point, Collaborate, MS Teams etc.
  • Ability to take high levels of ownership over Administration activities and to take responsibility for ensuring that issues are tackled proactively and resolved
  • Strong organizational and time management skills
  • Ability to prioritize and work on own initiative and as part of a team
  • Previous experience in client-facing role is required

What We Offer:

  • Permanent contract from day one
  • Additional holidays (Birthday Day Off, 3rd and 5th year anniversary Day Off)
  • Gold medical package for employees and their families (partner and children)
  • Premium life insurance package and private pension plan
  • Cafeteria system
  • Wide range of soft skills training, technical workshops, language classes, and development programs
  • Opportunities to volunteer your time to company-driven initiatives, employee networks, or organizations of your choice
  • Variety of well-being programs

About State Street:

State Street is one of the largest custodian banks, asset managers, and asset intelligence companies in the world. From technology to product innovation, we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people.

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