Investor Services Supervisor

1 miesiąc temu

Kraków, Lesser Poland HedgeServ Pełny etat

HedgeServ is a leading global fund administrator with a strong presence in the financial industry. We provide a wide range of services to our clients, including hedge fund administration, private equity fund administration, and UCITS fund administration.

As an Investor Services Supervisor at HedgeServ, you will be responsible for ensuring the highest quality of service is delivered to our clients and investors. This includes delegating activities to the team, performing a first-level review of capital activity, wire transfers, AML, FATCA, and CRS, and ensuring operational excellence in all activities prepared by the Investors Services team.

Key Responsibilities:

  • Ensure investor transaction instructions contain requisite information and advise Investor Services Administrator when follow-up is required.
  • Liaise with investors to obtain fully executed transaction instructions.
  • Advise and assist Investor Services Administrator to ensure subscription proceeds are received timely.
  • Review AML/KYC, FATCA/CRS documentation provided by investors and follow-up where necessary.
  • Escalate to Manager and MLRO where required.
  • Review investor transactions on HedgeInvestor (HedgeServ's proprietary Investor Services System).
  • Review the reconciliation of the subscription/redemption bank account daily and take appropriate action to clear any items.
  • Review wire transfer instructions for all payments processed.
  • Assist with bank account openings and closures for clients.
  • Investor Reporting – review investor reports, including but not limited to Investor Statements and Contract Notes.
  • Client Reporting – review client reports, including but not limited to, Capital Activity Reports, ERISA Reports, Authorized Share Capital Reports.
  • Preparation of Fund Audit requirements.
  • Review of Investor Audit requests prior to distribution to investor/auditors.
  • General Investor Services – assist Investor Services Administrator in fielding general requests from investors including, but not limited to, requests for duplicate investor statements, enquiries on previous transaction activities, performance information requests.
  • Handle complex calls from investors and clients on AML, FATCA, and CRS related queries.
  • Establish effective working relationships with the NAV, QA, and Compliance Departments within HedgeServ.
  • Identify areas for improvement in processes, personnel, and structure and discuss with Investor Services Manager and Director.

Requirements:

  • A minimum of 2 years' experience working in a hedge fund administration firm with experience in all aspects of the role of an Investor Services Administrator.
  • Strong verbal and written communication skills.
  • Strong analytical and problem-solving skills.
  • Strong attention to detail and well organized.
  • Ability to work under pressure and to tight deadlines.
  • Ability to be flexible and work effectively both within a team structure and independently.
  • Strong inter-personal skills.
  • Good initiative tempered with identifying when escalation is required.
  • Reliable, dependable, and committed.
  • Take ownership of designated tasks.
  • Act as a role model for HedgeServ.

What we offer:

  • Premium Health Insurance.
  • Life Insurance.
  • Sports Club Membership.
  • My Benefit – Cafeteria System.
  • Competitive Salary.
  • Active Sports and Social Committee.
  • Professional environment with great development opportunities.
  • Training and development in a wide variety of areas to ensure staff are constantly developing and progressing their skills.
  • Tuition policy with study leave and generous payment of all related fees.

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