Technical Support Expert

1 tydzień temu


Wrocław, Województwo dolnośląskie, Polska Genpact Pełny etat
Job Title: Technical Support Expert - Genpact

As a skilled Technical Support Engineer at Genpact, you will play a critical role in delivering exceptional customer satisfaction and ensuring seamless technical support.

About the Role:
Genpact is a leading professional services firm that delivers innovative solutions to shape the future. With 125,000+ employees across 30+ countries, we are driven by our curiosity, entrepreneurial agility, and commitment to creating lasting value for clients.

This position requires a talented individual who can promote customer satisfaction through close cooperation with Level 2 teams and leverage predefined technical tools. Key responsibilities include collaborating with internal stakeholders, documenting tickets in our CRM system, and complying with internal KDGs and SLAs. You will also establish lean management thinking, process given tasks, and improve knowledge of individual products.

Requirements:
To succeed in this role, you must have a strong technical background, innovative understanding of relevant topics, interest in Lean and Agile methodologies, and excellent teamwork and communication skills. Fluency in English and French is mandatory, both verbally and in writing. The position comes with less than 10% travel requirement and regular working hours. We estimate an annual salary of around $70,000-$80,000 based on industry standards and your location.

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