Digital Solutions Expert

1 tydzień temu

Warszawa, Mazovia, Polska nVent Pełny etat

We are seeking a skilled Digital Customer Care Specialist to provide exceptional support and guidance to our clients. This role involves addressing inquiries promptly and accurately, resolving issues while adhering to company policies and enhancing customer satisfaction.

Key Responsibilities:

  • Proactive Communication: Accountable for informing customers about order updates, process updates, and relevant services, ensuring proper quoting and follow-up in CRM SalesForce.
  • Client Onboarding: Responsible for providing detailed information to new clients, assisting throughout the cooperation, and creating a loyal partnership.
  • Efficient Problem Resolution: Handles customer complaints, technical problems, and requests efficiently, aiming for swift resolution.
  • Documentation and Data Accuracy: Maintains accurate customer records in CRM/ERP systems, including order processing and follow-up in SAP System.
  • Quality Assurance: Monitors and maintains service quality to meet company standards.
  • Collaboration: Works collaboratively with teammates and support areas in a team environment like Sales, Operations & Logistics.
  • Feedback Collection: Gathers and analyzes customer feedback to improve products and services.
  • Information Dissemination: Keeps customers informed about new services and assists in marketing efforts.
  • Maintaining Digital Customer Relations:
    • Identifies opportunities to improve digital interactions with customers.
    • Implements digital communication strategies to enhance customer satisfaction and loyalty.
    • Manages projects related to adapting and implementing existing and new digital communication channels.

You Have:

Requirements:

  • University diploma or equivalent in a relevant field (e.g., Business Administration, Communication, or a related field).
  • 3-5 years of experience in an industrial customer service or customer support is a must.
  • English: Excellent proficiency (both spoken and written) Level C1 required.
  • Experience in SAP; Sales Force is a plus.
  • Experience in digitalization of customer service processes is a plus.

What We Offer:

  • A dynamic global reach with diverse operations around the world that will stretch your abilities, provide plentiful career opportunities, and allow you to make an impact every day.
  • We believe safer systems ensure a more secure world. We connect and protect our customers with inventive electrical solutions.
  • A $3.3B company with a dedicated team of more than 11,000 employees around the globe.
  • Commitment to strengthen communities where our employees live and work.
  • Core values that shape our culture and drive us to deliver the best for our employees and our customers: Innovative & adaptable, Dedicated to absolute integrity, Focused on the customer first, Respectful and team oriented, Optimistic and energizing, Accountable for performance.
  • Benefits to support the lives of our employees, including Christmas and holiday contribution, Private health care, Lunch card, Employee Assistance Program, Employee Stock Purchase Plan, Internal and external training, Subsidies for studies, and Language courses funded at 100%.

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